topic Why does the all break when I pay for premium? in Android

Why does the all break when I pay for premium?

XXAC3 — Thu, 06 Oct 2022 08:48:49 GMT

After paying for premium, the app doesn't work. Even when connected to WiFi, all playlists say they're empty, searching specific artists doesn't yield results and songs won't play.

Re: Why does the all break when I pay for premium?

Yordan — Sat, 08 Oct 2022 07:28:49 GMT

Hi there!

Could you confirm that your device's OS is Android? If so, there's this ongoing issue that's currently being investigated, so feel free to check it out and provide the requested information. We'll then forward it to our tech folks.

Otherwise, please share the following info so we can have a closer look:

Your device's make, model and OS version
The version of Spotify you're running
The troubleshooting you've tried so far

Cheers!

Re: Why does the all break when I pay for premium?

XXAC3 — Fri, 14 Oct 2022 06:05:31 GMT

I am on a TCL 305, using Android version 11.

The version of Spotify that I have installed is version 8.7.72.546.

I have tried reinstalling the app and restarting my device several times.

Re: Why does the all break when I pay for premium?

MihailY — Sat, 15 Oct 2022 09:58:54 GMT

Hey @XXAC3,

Thanks for your reply and the info.

If you're using an Android device, it's best to subscribe to the thread posted by @Yordan and provide your details there to aid the investigation.

If there's anything else you wish to address, we're here for you.