topic The mobile app is not working. Tracks won't play, playlists won't open in Android

After Android update I no longer see my playlists an cannot play any song

Robi2022 — Wed, 12 Oct 2022 10:58:18 GMT

Hi after a Samsung update I no longer see my playlists and I cannot play any song. I tried to log out and log in, to download the app again ... the problem is only on the phone, on ipad and pc it works perfectly ... can someone help me? thanks Robi

The mobile app is not working. Tracks won't play, playlists won't open

1Neon — Mon, 10 Oct 2022 09:33:56 GMT

Plan

Free

Device

Samsung Galaxy A10

Operating System

OneUI 3.1 (Android 11)

After logging into your account, when you open any playlist on the home page, the message "This playlist is empty. Go to Home to find playlists just for you" appears. When starting a single track, nothing happens. If you log in with a different account, then everything works fine. The problem is only in the mobile application, in the desktop version everything works correctly. Perhaps the problem is related to linking a new device to an account, but when you click on the link to the site from the letter, an error message is displayed and a request to try again later.

My Spotify phone app won't show my music library. Appreciate help on this!

RW1250 — Tue, 11 Oct 2022 19:45:13 GMT

When Spotify is running on my phone, Samsung A50, it won't show my music library. When I'm using the app on my computer or tablet everything is normal.

Re: After Android update I no longer see my playlists an cannot play any song

Taylith — Wed, 12 Oct 2022 15:51:50 GMT

Hello folks

I apologize for the issues that seem to have been brought about by the latest update to your phones' OS.

I've merged your posts to monitor the situation and get as much info as possible in order to figure a way out.

I'm going to look more into it, consult the relevant people and give feedback as it comes.

In the meantime, you could all assist me with any info or observations you've made concerning the issue. Anything goes, such as how long it's been going on, whether there are other problems within the app and screenshots showing the problems you've encountered.

Thanks.

Re: After Android update I no longer see my playlists an cannot play any song

Robi2022 — Thu, 13 Oct 2022 08:11:14 GMT

HI Taylith

my problem started from October 3rd, I did the android update and since then I see the title of the playlists but they are empty, I no longer see the now playing bar and when I search for a song or artist I see a black screen

thank you if you can help me somehow Robi

Re: After Android update I no longer see my playlists an cannot play any song

Olaf9 — Thu, 13 Oct 2022 16:27:20 GMT

Exactly the same for me.

Re: After Android update I no longer see my playlists an cannot play any song

Taylith — Fri, 14 Oct 2022 21:08:31 GMT

Hello once again everyone.

It seems the team is aware of this issue and it's currently under investigation as an ongoing issue .

You can help by heading to the thread, leaving your vote and sharing any info about your experience that could help out.

This doesn't apply to what you've shared over here, I'll move your comments to the thread you I mentioned above.

Take care. 🎼

Re: After Android update I no longer see my playlists an cannot play any song

Robi2022 — Tue, 18 Oct 2022 14:25:29 GMT

Hi Taylith, I must thank you, reading the ongoing issues I’ve found the solution. I Removed the SD card from my phone and Spotify started to work again…then insert the SD everything works….thank you so much

Re: After Android update I no longer see my playlists an cannot play any song

Taylith — Tue, 18 Oct 2022 18:58:11 GMT

You're welcome @Robi2022 , I'm glad to hear that and I hope it's resolved for everyone else soon enough. 🖤

Re: After Android update I no longer see my playlists an cannot play any song

bishbosh456 — Sat, 15 Feb 2025 18:42:53 GMT

How does removing the SD card and re-adding work!!
I was sceptical, but i tried and it worked for me!!!

But this is music streaming service, how can it be upset by the prescence of a SD card!!