topic Re: Alexa's not showing on Spotify app anymore. in Android

Alexa's not showing on Spotify app anymore.

user-removed — Mon, 20 Dec 2021 03:25:44 GMT

Plan

Premium

Country

USA

Device

Google Pixel 5a

Operating System

Android 12

My Question or Issue

Everything was peachy just over a week ago and then BAM, I cannot see any of my 7 echos on the Spotify app. I can talk to Alexa and she will play anything as normal, but I cannot see ANY of them on the Spotify app. I have tried uninstalling and reinstalling both Alexa and Spotify apps with no luck. I've tried resetting the networks on my phone. My wife doesn't have the Spotify app, so I downloaded it on her Pixel 5a and for TWO SECONDS it listed all of the echoes, and then they disappeared! WTH is happening? I did notice that Spotify just did an update on 12-10-21 and I believe that could be the day all of this started. Someone PLEASE help me, this is driving me batty!!!

Thank you...

Re: Alexa's not showing on Spotify app anymore.

Jeremy — Tue, 21 Dec 2021 08:21:57 GMT

Hi there @user-removed,

Thank you for reaching out to the Community.

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your device, so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

It would also be great if you can check so there's no pending updates on your device.

Keep us posted.

Take care!

Re: Alexa's not showing on Spotify app anymore.

user-removed — Fri, 24 Dec 2021 03:19:03 GMT

I didn't, but thanks to you I just did and it worked! Thank you, have a
Merry Christmas! ☺️😊☺️

Re: Alexa's not showing on Spotify app anymore.

Elena — Sat, 25 Dec 2021 13:26:22 GMT

That is great to hear @user-removed!

We'll be here if there's anything else we can help out with!

May your Christmas be... https://open.spotify.com/playlist/37i9dQZF1DX9C4CKFyPkcc?si=97e2ed6fa6b14df6

Re: Alexa's not showing on Spotify app anymore.

user-removed — Sun, 16 Jan 2022 23:49:20 GMT

Well it happened again. I just did an Android update and now Spotify again, doesn't see any of my Echoes. I did the trick from before three different times with no luck. Anyone have any ideas??? I do not think I will be updating my Android system if I can get this working.

Thanks!!!

Re: Alexa's not showing on Spotify app anymore.

Yordan — Tue, 18 Jan 2022 09:06:33 GMT

Hi @user-removed,

Thanks for keeping us posted on this.

Could you try toggling on "Show local devices only" in the app's settings? You can do that under Home > Settings > Devices.

If that doesn't do the trick, try unlinking your Spotify account from your Echoes (make sure to remove them from the Spotify account page as well) and link them again.

Let us know how it goes.

Cheers!

Re: Alexa's not showing on Spotify app anymore.

user-removed — Tue, 18 Jan 2022 14:15:36 GMT

I tried the first thing, no luck. Now I can't figure out how to unlink
Alexa!?

Re: Alexa's not showing on Spotify app anymore.

Yordan — Wed, 19 Jan 2022 14:57:38 GMT

Hey again @user-removed,

Thanks for the reply.

You can unlink your Spotify account from your Alexa-device by following these steps:

Open the Alexa mobile app and tap More.
Tap Settings > Music & Podcasts.
Tap Spotify > Disable skill, then go to your Account page here and make sure your account isn't linked to your Alexa-devices. If it is, remove all devices from the Account page by clicking on Remove access.

When you're done, link your Spotify account again:

Open the Alexa mobile app and tap More > Settings > Music & Podcasts.
Under Services, tap Link New Service.
Select Spotify, then Link account to Alexa and log in to your Spotify account.

Keep us in the loop!

Re: Alexa's not showing on Spotify app anymore.

Shanjamlam — Fri, 08 Jul 2022 19:56:09 GMT

I just tried this

and didn’t work

Re: Alexa's not showing on Spotify app anymore.

Yordan — Sun, 10 Jul 2022 07:06:51 GMT

Hi @Shanjamlam!

Could you try linking another Spotify account in the Alexa app (a friend's or a relative's would do) to see if you'd get the same behavior?

In case you have an iPhone, check if Spotify is allowed to access your local network by going to Settings > Privacy > Local Network. If Spotify was already toggled on, toggle it off, then toggle it back on again and restart the app.

Let us know how it goes. Cheers!

Re: Alexa's not showing on Spotify app anymore.

Marco_C — Sun, 07 Aug 2022 13:57:38 GMT

Stesso identico problema ( android 11) , provato tutte le soluzioni proposte ma nessuna funziona.

Re: Alexa's not showing on Spotify app anymore.

Marco_C — Sun, 07 Aug 2022 14:32:00 GMT

Ho risolto dicendo "spotify conncet" ad ogni dispositivo. Ora li vedo tutti. grazie a questo:

https://www.amazonforum.com/s/question/0D54P00007jRTPzSAO/echo-show-not-showing-in-spotify-devices

Re: Alexa's not showing on Spotify app anymore.

ArkAg — Sat, 10 Sep 2022 16:44:15 GMT

This method does not work. I tried 3 times with no luck. Does anyone have any other ideas?

Thank you

Re: Alexa's not showing on Spotify app anymore.

sykosu — Sun, 11 Sep 2022 05:39:35 GMT

yea I have iphone 13 promax and it doesn't work

Re: Alexa's not showing on Spotify app anymore.

Dian — Mon, 12 Sep 2022 06:10:58 GMT

Hey there,

Thanks for posting in the Community.

Have you tried replicating the issue with a different account on the mobile device? It's also important to check with a different device altogether. Have you also reset your router or tried a different network connections?

Let us know how that went,

Cheers!

Re: Alexa's not showing on Spotify app anymore.

Gallup99 — Wed, 21 Sep 2022 17:09:59 GMT

Hello. I see the Alexa Echo even in the web client, but no in the Spotify app. I mean in the same PC.

Update, only the windows app is unable to join other speakers in the network.. it doesn't works even with my Sonos Speaker. with the Spotify web player and ios client I don't get any problem but the app. looks like connect is broken. Btw all these problems are after the last windows 11 update (Windows 11, version 22H2)

Re: Alexa's not showing on Spotify app anymore.

Jeremy — Thu, 22 Sep 2022 14:05:54 GMT

Hi there @Gallup99,

Thank you for your reply in this thread.

We can confirm that there's actually an ongoing issue about this here. You can leave a Like and Subscribe to the thread to make sure you don't miss any updates about this.

Let us know if we can help you with anything else in the meantime.

Take care1

Re: Alexa's not showing on Spotify app anymore.

Gallup99 — Thu, 22 Sep 2022 19:06:53 GMT

Thank you for your answer, I was like crazi checking the firewall, antivirus and so..😅. Now is clear is app issue.

Re: Alexa's not showing on Spotify app anymore.

Johncassell83 — Sat, 15 Oct 2022 10:07:51 GMT

Saying to Alexa "Alexa, Spotify Connect" then searching for devices in my Spotify app solved my problem. It was working fine then suddenly Spotify couldn't find my echo dot. I tried all the steps, uninstalling Spotify and Amazon echo, unlinking and relinking accounts and nothing worked. Just that one command fixed everything

Re: Alexa's not showing on Spotify app anymore.

jakedude182 — Sun, 06 Nov 2022 14:35:07 GMT

I managed to get all four alexa dots to show in my spotify devices menu just now. This is day 1 of it working though so not tried and tested.

I uninstalled the latest alexa app, allowed intstall apps from unknown devices and downloaded and installed an older version from around June 2022.

Then in Spotify I removed access and disabled spotify as an app in the web browser section. Then re enabled it through the alexa app.

The I noticed the "Show local devices only" was turned on in Spotify app, so I turned it off. Restarted spotify app and all devices showed.

Thanks, Jake