mobile app goes dark

126531030 — Tue, 01 Nov 2022 23:05:51 GMT

Plan

Premium

Country USA

Device Samsung

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue My app goes dark whenever I press to play a song. It does not malfunction on desktop.

Re: mobile app goes dark

Yordan — Thu, 03 Nov 2022 09:13:01 GMT

Hi @126531030!

Could you let us know the following:

Your device's make, model and OS version
The version of Spotify you're running

Feel free to share the troubleshooting you've tried so far so we avoid repeating the steps. It's worth performing a clean reinstall, if you haven't already.

A screenshot / screen recording which shows this behavior in action would be greatly appreciated. That way we can get a clear idea of what's happening on your end.

Keep us posted!

topic mobile app goes dark in Android

mobile app goes dark

Re: mobile app goes dark