Troubleshooting

Lovedeep_Singh_Syan1 — Sun, 06 Nov 2022 13:38:07 GMT

Unable to change track playtime or skip to particular time because cursor is not there.

Unable to switch to previous song.

Unable to get lyrics.

please help

Re: Troubleshooting

Alex — Mon, 07 Nov 2022 14:48:49 GMT

Hi there @Lovedeep_Singh_Syan1,

Welcome to the Community!

Sorry to hear that you're having such an experience with the app.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling. Corrupted cache can sometimes cause issues like these.

Also, make sure that Battery optimization is not enabled for Spotify from the system app settings, as well as that the app is granted all permissions. These settings could be hindering the performance of the app.

Keep us posted on how you get on with this.

Cheers.

topic Re: Troubleshooting in Android

Troubleshooting

Re: Troubleshooting