topic Re: The icon overlap each other in Android

The icon overlap each other

OmarAlGhamdi — Mon, 31 Oct 2022 15:40:37 GMT

Plan

Premium

Country

Saudi Arabia

Device

( Samsung Galaxy s22 ultra)

Operating System

(Android 13)

The device language is Arabic

My Question or Issue

The icon appear above eachother like on the photo

Re: The icon overlap each other

AlejaR — Tue, 01 Nov 2022 16:04:40 GMT

Hey @OmarAlGhamdi,

Thanks for posting in the Community and welcome.

In this case, we recommend you to start off with a clean reinstall of the Spotify app on your device. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If that doesn't do the trick, can you give us more details about this behavior? Is this happening when you open a specific podcast or does it happen just no matter the podcast you chose?

Lastly, did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.

Keep us in the loop!

Re: The icon overlap each other

OmarAlGhamdi — Tue, 01 Nov 2022 19:12:32 GMT

I deleted the app and reinstall it but nothing have changed.I also deleted the cash but nothing have changed. This happened after I updated the os to android 13

Re: The icon overlap each other

AlejaR — Wed, 02 Nov 2022 19:37:10 GMT

Hey @OmarAlGhamdi,

Thanks for your reply and for the info shared.

As mentioned before, can you give us more details about this behavior? Is this happening when you open a specific podcast or does it happen just no matter the podcast you chose? This'll help us to investigate further.

On another note, can you let us know the exact Spotify version you have running on your device?

Lastly, is this happening on another account? You can create a free test account to verify if the inconvenience persists there.

Keep us in the loop!

Re: The icon overlap each other

OmarAlGhamdi — Sat, 19 Nov 2022 22:30:39 GMT

Hello , sorry for the late replay because I didn't recive any notification on email.

The problem appear on galaxy s22 ultra because there is not icon on PC like on mobile.

The current version is : 8.7.84.382

Re: The icon overlap each other

Dian — Mon, 21 Nov 2022 09:08:39 GMT

Hey @OmarAlGhamdi,

Thanks for the reply.

Could you try to reproduce this issue on a different device with your account and with a different account on your device? This'll help us further isolate the causes of it.

We'd be then able to relay the findings to our tech team for review as Android 13 is quite new and there may still be some polishing left to do.

Keep us posted,

Cheers!

Re: The icon overlap each other

OmarAlGhamdi — Wed, 23 Nov 2022 10:18:03 GMT

Hello , unforutely I don't have other account or device

Re: The icon overlap each other

Kiril — Thu, 24 Nov 2022 11:52:57 GMT

Hi there @OmarAlGhamdi,

Thank you very much for the info. We've relayed all this information to the relevant team and they will take a look at it. We'll let you know when we have any news on the matter.

Cheers!