App search not working on my android devices

alireza_mostafaei — Wed, 07 Dec 2022 16:09:13 GMT

Plan

Premium

Country

Germany

Device

Samsung Galaxy Note9, Samsung Galaxy A30, Desktop(Windows), Webplayer

Operating System

Android 10, Windows 11

My Question or Issue

The issue is search and only the search is not working properly only on my Android devices with this specific WiFi connection. Tracks and playlists are played fine but when I want to use the global search feature it says that I am offline. I do not have this problem with the Spotify app on my windows and WebPlayer. I only have this problem when I am on a specific network connection.

Re: App search not working on my android devices

AlejaR — Thu, 08 Dec 2022 16:48:56 GMT

Hey @alireza_mostafaei,

Thanks for posting in the Community and welcome.

In this case, we'd like to check some additional info. Would you mind sending us the exact Spotify version you have currently running?

On another note, just to confirm, has the app always been behaving like this or does it start to happen after a specific event such as an OS update? Please send us the details about it.

Lastly, we'd suggest to perform a clean reinstall of the app on your mobile device to check if you notice any difference. By doing that the app can be up-to-date and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

Keep us in the loop!

topic Re: App search not working on my android devices in Android

App search not working on my android devices

Re: App search not working on my android devices