Cannot toggle shuffle when playing from "Playing recommended songs for you"

david_strootman — Thu, 15 Dec 2022 09:46:08 GMT

Whenever a playlist ends without repeat enabled and it starts playing recommended songs, it is not possible to press the shuffle button on that playlist and the message "You discovered a Premium feature!" appears, despite having Premium.

To reproduce:
- On Android 12
- Play a playlist to the end until it starts the "Playing recommended songs for you" with shuffle either off or in smart shuffle mode.
- Press the Shuffle button at the top of the page in the playlist that is playing

A workaround is to exit the recommended songs mode before pressing the shuffle button.

Re: Cannot toggle shuffle when playing from "Playing recommended songs for you"

OscarDC — Fri, 16 Dec 2022 20:45:32 GMT

Hey @david_strootman,

Thank you for reaching out to the Community and welcome.

When the playlist finishes, and if you have the Autoplay feature turned on, the app will start playing similar songs suggested for you. These 5 recommendations at the end of the playlist commonly play in order, but you should be able to turn the shuffle ON to change the playback of those 5 songs.

Since this can be caused by some damaged cache stored on your device, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

We'll be on the lookout.

topic Cannot toggle shuffle when playing from "Playing recommended songs for you" in Android

Cannot toggle shuffle when playing from "Playing recommended songs for you"

Re: Cannot toggle shuffle when playing from "Playing recommended songs for you"