topic Re: Spotify stops music when receiving a WhatsApp message in Android

Spotify stops music when receiving a WhatsApp message

cb2134564 — Sat, 17 Dec 2022 23:02:52 GMT

Plan
Premium
Country
Germany
Device
Xiami Mi 10T Pro 5G
Operating System
Android 10

My Question or Issue
Spotify will stop the song permanently whenever I receive a WhatsApp message. All WhatsApp notifications are off both in the app and on the phone system. DND mode is enabled. All permissions on WhatsApp are denied, yet still Spotify will stop playing the song whenever I receive a message via WhatsApp. All other notifications and messaging apps do not cause the problem. The only option remaining would be to uninstall WhatsApp, which is not an option, Spotify would have to go first.

Re: Spotify stops music when receiving a WhatsApp message

Alex — Tue, 20 Dec 2022 08:43:16 GMT

Hi there @cb2134564,

Thanks for reaching out about this in the Community!

Try turning off "Conversation tones" in the Whatsapp in app settings. You can access this from the 3-dot menu > Settings > Notifications.

This should stop the app from taking over the sound channel on your phone when receiving a message.

Hope this helps 🙂

Re: Spotify stops music when receiving a WhatsApp message

cb2134564 — Tue, 20 Dec 2022 10:11:07 GMT

Thanks Alex but the 'Conversation tones' are already turned off in the WhatsApp app settings. All other settings and permissions are also turned off. Theoretically there should be nothing coming from WhatsApp.

It seems like something is occurring behind the scenes which cannot be observered, which is causing the interference with Spotify.

Re: Spotify stops music when receiving a WhatsApp message

Lyubka — Wed, 21 Dec 2022 10:30:46 GMT

Hey @cb2134564,

Thank you for reaching out here in the Community.

We'd recommend to see if there is a pending update for your WhatsApp. In case there is, it might be a good idea to install it to see if this'll fix the issue.

On another note, too much data can disrupt the normal functioning of WhatsApp as well and it is therefore important to empty it regularly. With that being said, clearing cache of the application might also be helpful.

Let us know how it goes.

Re: My Spotify Stops Playing Everytime I Get a Snapchat Notification

mar325 — Mon, 24 Nov 2025 08:45:20 GMT

Same problem on android 15 with Fairphone 5

Whenever i recieve a whatsapp notification Spotify stops playing

Re: Spotify stops music when receiving a WhatsApp message

Ivelina — Mon, 24 Nov 2025 08:49:27 GMT

Hey @mar325,

Thanks for posting about this issue! We hope you don't mind that we've moved your comment here as we think this thread is more relevant to your issue, since you've mentioned this is happening specifically with WhatsApp.

It would be very helpful if you could take a look at the suggested troubleshooting steps in the previous posts here and here, give them a try and let us know if any of them make a difference for you. If the behavior persists, we'd love to investigate this further together.

Appreciate the cooperation and keep us posted.

Re: Spotify stops music when receiving a WhatsApp message

bbylubi — Thu, 19 Mar 2026 01:38:20 GMT

Same issue on iOS 26.3.1 but WEIRD THING: only when I’m connected to a Bluetooth device (I.e. JBL speaker)

the issue happens even if I’m in silent mode, and with the conversation already open (which on iPhone doesn’t trigger any sound if a new message comes in).

denying WhatsApp permissions to notify is absolutely not doable, this is simply the main communication channel for half the world. We don’t text or call in my country, only WhatsApp.

Re: Spotify stops music when receiving a WhatsApp message

Vasil — Thu, 19 Mar 2026 11:06:03 GMT

Hey @bbylubi,

Thanks for joining the thread 🙂

Could you check if this only happens when you listen to Spotify or with other apps as well? This would help us narrow down if this is Spotify-related or possibly a WhatsApp- /device-related issue.

We'd also like to know when this behaviour has roughly appeared for the first time and if this has happened after a specific event like an app or OS update.

Many thanks in advance! We'll be on the lookout for your reply.