topic Re: Sleep Timer Disappeared - Android in Android

Sleep Timer Disappeared - Android

Sploblet — Fri, 06 Dec 2019 13:14:01 GMT

Plan

Premium

Country

New Zealand

Device

Huawei Mate 20 Pro

Operating System

Android Version 9 / EMUI 9

My Question or Issue

The sleep timer has disappeared? It was definitely available (I always use it), now after re-installing Spotify it is gone. It's like the app is glitching (see below screenshot) - when clicking on the 3 dots it's not bringing up the full menu, you can see the bottom inch or so is like frozen on the previous screen, and you can't scroll down the menu (black background part of scree) to get to where the the sleep timer was etc. OS and Spotify App are all latest versions & have tried re-installing.

Re: Sleep Timer Disappeared - Android

Luan — Fri, 06 Dec 2019 19:30:56 GMT

Hey, @Sploblet
Welcome to Spotify Community and thanks for reaching out here!

Could you try to clean the caches and data from Spotify on your device? You can do it on:

Go to Settings
Apps
Search for Spotify
Tap Storage
Clear Storage and Clear Cache

After doing it, reboot your device and check if the issue persists...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

Re: Sleep Timer Disappeared - Android

hanicht — Thu, 09 Jan 2020 13:13:26 GMT

Hi,
I am facing this issue as well.
I am on Android 10 and using the latest version 8.5.36.747.
After switching to a new phone I don't have a sleep timer option anymore.
I tried you suggestions @hezorg, but that didn't help.
Best regards,
Alex

Re: Sleep Timer Disappeared - Android

Luan — Sat, 11 Jan 2020 02:07:40 GMT

Hey, @hanicht

Initially, please, do the following:

Play a song
Go to the Now Playing View
Click on the three dots in the top-right corner

If you don't see the sleep timer option, send me a screenshot which shows this, as @Sploblet has done above.

And thanks for the information provided about your OS and app.

Keep me posted, please!

Kind Regards,

hezorg

Re: Sleep Timer Disappeared - Android

afg2002 — Sun, 12 Jan 2020 00:54:31 GMT

Thanks the problem was solved. Now i can use this feature.

@hezorg

Re: Sleep Timer Disappeared - Android

iPearl — Thu, 16 Jan 2020 22:23:49 GMT

I have the same issue. Latest Spotify version installed on Android 10.

Re: Sleep Timer Disappeared - Android

Luan — Fri, 17 Jan 2020 02:01:20 GMT

@iPearl, could you tell me what is the app version you're running? You can check it on settings or Play Store...

Keep me posted!

Kind Regards,

hezorg

Re: Sleep Timer Disappeared - Android

iPearl — Fri, 17 Jan 2020 10:44:35 GMT

Hello, @hezorg! Here's Spotify version I am currrntly running.

Re: Sleep Timer Disappeared - Android

Luan — Fri, 17 Jan 2020 16:37:14 GMT

Hey again, @iPearl

Could you try to perform a clean reinstallation of the app on your device? You can find the step-by-step here.

In the meanwhile, I will check here in Community if I can find any other tips that may help you with it.

Please, keep me posted!

Kind Regards,

hezorg

Re: Sleep Timer Disappeared - Android

iPearl — Fri, 17 Jan 2020 18:51:07 GMT

Hello, @hezorg ! The "Sleep Timer" option appeared out of nowhere today. I have previously tried removimg and reinstalling the app many times. I do not know what was wrong nor how the option appeared again. Everything seems to be working now. Thank you for your help.

Re: Sleep Timer Disappeared - Android

Luan — Sat, 18 Jan 2020 15:18:33 GMT

Hey, @iPearl

That sounds great! Thanks for keeping us in the loop and glad to hear this did the trick.

Don't hesitate to give us a shout if there's anything else we can help with. We'll be happy to lend a hand.

Have a great day 🙂

Re: Sleep Timer Disappeared - Android

iPearl — Mon, 20 Jan 2020 23:59:05 GMT

Hello again. After the latest update, the sleep timer disappeared again. This is so frustrating.!

Re: Sleep Timer Disappeared - Android

Luan — Tue, 21 Jan 2020 13:40:06 GMT

Hey again, @iPearl

Sorry for the delay... Are you running a Beta/Alpha version of the Spotify app on your device?

Keep me posted! 🙂

Re: Sleep Timer Disappeared - Android

darklycan — Sat, 08 Feb 2020 18:12:23 GMT

Hi. I also face the similar problem. My phone is Samsung A6+ Android 9 (Info about Spotify version is attached). My Spotify plan is Spotify Family. The app used to have sleeping timer but it is gone after the latest update.

Re: Sleep Timer Disappeared - Android

hanicht — Thu, 07 May 2020 08:24:59 GMT

I don't know what did the trick, but the sleep timer appeared again. I reinstalled several times.

Re: Sleep Timer Disappeared - Android

aron-mac — Wed, 04 Aug 2021 04:19:20 GMT

Hello,

I'm experiencing this issue on a:
Samsung S21

Android version 11

Spotify version 8.6.48.796

Is there any other known troubleshooting? Thanks

Re: Sleep Timer Disappeared - Android

Jeremy — Wed, 04 Aug 2021 07:07:23 GMT

Hi there folks,

Thank you for your replies in this thread. We just came across it.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

Let us know how everything goes 🙂

Take care!

Re: Sleep Timer Disappeared - Android

Happyahab — Sat, 30 Oct 2021 02:24:02 GMT

My sleep timer is missing as well. Not sure if it was ever there cuz I'm trying to use it for the first time. I have cleared cache, uninstalled and reinstalled, and rebooted two times now. No SD cards are involved.

I just upgraded to Android 12 last night

Spotify version 8.6.74.1176

Re: Sleep Timer Disappeared - Android

Alex — Sun, 31 Oct 2021 07:37:42 GMT

Hey @Happyahab,

Thanks for the post.

Can you share a screenshot of how the following menu looks:

Play a track > open the Now playing view, so that you can see the album cover art > cleck the 3-dot menu and scroll down.

Cheers.

Re: Sleep Timer Disappeared - Android

Happyahab — Mon, 01 Nov 2021 14:31:20 GMT

Thank you for reaching out Alex. Actually this looks like it's working, mostly. Now that I dig into it the sleep timer option is available for songs, however it is NOT available for podcasts. I had assumed it wouldn't matter. Is there any reason it does (song vs podcast)?