topic Re: Playback restricted in Android

Playback restricted

sarrible — Sun, 11 Dec 2022 19:20:32 GMT

Plan

Free

Country

USA

Device

Pixel 6

Operating System

Android 13

My Question or Issue

I am unable to play songs in the Spotify app on my phone. I can navigate around the app, but when I press the play button, nothing happens. Spotify plays find on my laptop and my iPad, and when I look at the devices on my iPad it says my phone playback is "restricted." The only fix is uninstalling and reinstalling the app and I don't want to do that multiple times a day.

Re: Playback restricted

MihailY — Tue, 13 Dec 2022 11:25:21 GMT

Hey @sarrible,

Thanks for reaching out.

As a first step, can you please make sure that the Spotify has access to both WiFi and mobile data and that it's set as an exception in any battery or memory optimizing services on your phone? The steps for this may vary between devices, so it's best to reach out to Google Support if you're having difficulties navigating around the menus.

Let us know if that helps.

Re: Playback restricted

fantoniomoura — Thu, 19 Jan 2023 13:54:55 GMT

It is really helpful for a lot of businesses.