Issues regarding lock screen image

MilkyWayzz — Fri, 17 Mar 2023 05:27:00 GMT

When I am listening to Spotify, for some reason a part of the album / song image is displayed on my lock screen greatly zoomed in and low quality (See attached picture for example). The only way I have found to make this not happen is through turning off all of notifications from Spotify via phone settings. So if anyone knows, please let me know if there is some setting I am overlooking on Spotify ke maybe in my actual settings (I currently am running on Android 11). If it helps to know as well, I currently am running on Spotify version 8.8.14.575 (latest update).

Once again, thank you to everyone who can provide any insight, I greatly appreciate you all, no matter how tiny the amount of help is. -MilkyWayzz

Re: Issues regarding lock screen image

OscarDC — Tue, 04 Apr 2023 15:44:30 GMT

Hey @MilkyWayzz,

Thank you for reaching out to the Community. We moved your post from Chats to the help boards as its content fits better here.

This type of issue is commonly related to some damaged cache stored on your device from previous updates. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

It would also be great if you could have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists. This will help us understand if it could be account-related or not.

Lastly, since some new updates have been released recently, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

topic Re: Issues regarding lock screen image in Android

Issues regarding lock screen image

Re: Issues regarding lock screen image