topic App crashing after playing something for 1 second in Android

App crashing after playing something for 1 second

TheFrogletWitch — Wed, 05 Apr 2023 05:40:45 GMT

My Spotify app on Android crashes after playing anything for a second or so. Reinstalling the app helps but only once, after I close and open the app again the issue comes back. Restarting my device also helps but only once, the problem comes back again then as well. The same goes for clearing app data and cache.

Re: App crashing after playing something for 1 second

TheFrogletWitch — Wed, 05 Apr 2023 05:46:46 GMT

Sorry, I forgot to add my account and device information above.

Plan

Premium Family

Country

Pakistan

Device

Oppo A52

Operating System

Android 11 (Security Update: Feb 5, 2023)

Re: App crashing after playing something for 1 second

Lyubka — Thu, 06 Apr 2023 09:46:08 GMT

Hey @TheFrogletWitch,

Thank you for reaching out here in the Community.

The behavior you're describing seems very odd and we'll do our best to help you out here. Have you tried reproducing this with another account? If a family member has a Spotify account, could you ask them to log in on your device to see if the app behaves the same way?

On another note, you've mentioned that you've already reinstalled the app, but could you please do that again by following this guide here? These steps are for clean reinstalling, which is more thorough than the usual one and it'll remove any corrupted files from previous installations.

In case the issue still persists, can you please share with us if you experience this on 5G, Wi-Fi or both?

Hope this helps. We'll be on the lookout for your update.