topic Re: ''We're experiencing a problem please try again'' in Android

''We're experiencing a problem please try again''

nikk3 — Tue, 03 Sep 2013 21:44:21 GMT

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experiencing a problem please try again'' and I did try again like 30 times. I uninstalled and reinstalled it yet I keep getting the same message over and over again. Any idea what may be the problem?

Re: ''We're experiencing a problem please try again''

neo-x — Wed, 04 Sep 2013 08:36:49 GMT

You could uninstall it and then check with a file explorer software for folders that have spotify in the name. Removing the folders from your device after the spotify software has been uninstalled, would install "clean" version of the client...

Re: ''We're experiencing a problem please try again''

nikk3 — Wed, 04 Sep 2013 13:35:35 GMT

Deleted everything connected to Spotify and no progress at all + I reinstalled it from google play how much clearer of a version can I even get?

Re: ''We're experiencing a problem please try again''

Peter__ — Wed, 04 Sep 2013 17:12:28 GMT

Hey 🙂

Does the error message give any more details? Would you be able to grab us a screenshot?

Peter

Re: ''We're experiencing a problem please try again''

jadus01 — Wed, 29 Jul 2015 10:48:02 GMT

Mine says the same any luck?

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Fri, 28 Oct 2016 18:28:55 GMT

I'm having the same problem...I've tried un-installing and re-installing several times. I have a Samsung S5...if anybody has any answers to resolve this, that would be great!

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Tue, 08 Nov 2016 22:32:27 GMT

This error has been happening for weeks. Is spotify not compatible with Android Samsung Galaxy phones??? Spotify - a solution would be greatly appreciated.

Re: ''We're experiencing a problem please try again''

Joe — Tue, 08 Nov 2016 23:47:58 GMT

Are you seeing this error when trying to log in @Jennyanydots99? Are you logging in with your spotify username (not an email address) or with the facebook log in?

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Wed, 09 Nov 2016 00:27:37 GMT

I'm logging in with my email address.

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Wed, 09 Nov 2016 00:34:32 GMT

I just tried to sign up using my facebook and I received the same error message.

Re: ''We're experiencing a problem please try again''

Joe — Wed, 09 Nov 2016 00:36:03 GMT

Ah, that could explain things. You can only log in with your spotify user name or use the "log in with facebook" option if your account is linked to facebook. Logging in with an email address instead of your spotify user name will not work.

https://support.spotify.com/us/account_payment_help/troubleshooting/problems-logging-in-to-spotify/

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Wed, 09 Nov 2016 00:46:31 GMT

Yay! I got it to work with my username and password. Thanks!!!!

Re: ''We're experiencing a problem please try again''

Joe — Wed, 09 Nov 2016 00:58:15 GMT

Enjoy your music 🙂

Re: ''We're experiencing a problem please try again''

seandarcy — Thu, 17 Nov 2016 00:57:16 GMT

How did you do it?

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Thu, 17 Nov 2016 01:06:23 GMT

Use your spotify username and password instead of email.

Re: ''We're experiencing a problem please try again''

seandarcy — Thu, 17 Nov 2016 01:11:18 GMT

I've done that. It still doesn't work. I've reinstalled the app, restarted my phone, cleared my cache and cookies too. I just bought a premium account if that makes a difference.

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Thu, 17 Nov 2016 01:17:07 GMT

I changed my username for my community name since it was my first and last name. Only the origional usename worked. I didn't know my origional username so I had them send it to me via. email. Did you try your origional username? Did you sign up using Facebook?

Re: ''We're experiencing a problem please try again''

seandarcy — Thu, 17 Nov 2016 01:46:00 GMT

I just got it to work. I just reset my password from my phone

Re: ''We're experiencing a problem please try again''

bevod — Thu, 17 Nov 2016 18:02:30 GMT

Whew. Yep, that is all it took was a password reset. I'm working too.

Re: ''We're experiencing a problem please try again''

Jennyanydots99 — Thu, 17 Nov 2016 19:32:39 GMT

I worked when I logged in using my username and password (not my email address). If you don't remember your username or password, you can have it sent to you.