topic Re: I can't find the three-dot button in Android

I can't find the three-dot button

BellaOr — Thu, 13 Jul 2023 05:01:45 GMT

I'm trying to block an artist, using my android app, but that three-dot button, which should be next to the follow button, is missing.
(I've just installed the latest app update. it's still missing)

Re: I can't find the three-dot button

Kiril — Fri, 14 Jul 2023 10:08:32 GMT

Hi there 🙂

Welcome to the Community and thanks for sharing the issue you're experiencing.

Could you please check is this button is missing on your side for all artist's profiles? A screenshot which shows how things look on your end would also be greatly appreciated.

As a specific trouble shooting action we recommend performing a clean reinstall on your Android device as follow:

From the Android home screen, tap Settings > Apps.
Find Spotify in your list of apps and tap on it.
Select Storage & Cache.
Select Clear Storage.
Once done, go back and select Uninstall.
Open a File Manager and navigate to Internal Storage\Android\data.
If you see a folder called com.spotify.music delete it.
Optional: Repeat this for you're using an SD card. The file structure should be the same and the folder will be in SD Card\Android\data.
Once all this is done, restart your device.
Open the Google Play Store and install Spotify from there.

This will help to rid off all the bugs from previous versions but you'll need re-download any downloaded music and podcasts after.

Keep us posted on this.

Re: I can't find the three-dot button

BellaOr — Sat, 15 Jul 2023 18:16:02 GMT

Hi Kiril,

Thank you for your reply.

I followed your instructions and re-installed the app, unfortunately, nothing has changed.

I also checked some other artists' pages, and none has that three dot button.
Attached some screenshots af artists' pages.

Any other thoughts?

Re: I can't find the three-dot button

AlejaR — Mon, 17 Jul 2023 22:19:23 GMT

Hey @BellaOr,

Thanks for your reply and for the info shared.

In both screenshots you kindly sent us, we can see the 3 dot-menu hidden at the back of the shuffle button. Would you mind changing the language on your mobile device, for example to English, to see if you notice any changes in this behavior? Give it a try and let us know how it goes.

We'd like to report this. Would you mind sending us the make/model and OS of the affected device along with the Spotify version you're running there? Did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.

Keep us in the loop!

Re: I can't find the three-dot button

BellaOr — Tue, 18 Jul 2023 06:13:37 GMT

Hi AlejaR,

Thank you for your reply.

As you suggested, I changed my phone language to English, and voilà! That three dot button just showed up!

Since I do wish to keep my phone language Hebrew, I hope it'll get fixed by Spotify team.

My phone details are:

Xiaomi Redmi Note 12 Pro 5G

Model version: 22101316G

MIUI version: 14.0.10.0 Stable

Spotify version: 8.8.52.458

Thanks again for your assistance.

BellaOr.