False payment failed screen after switch to duo

Mon, 07 Aug 2023 15:36:25 GMT

After switching over to duo from premium with my partner as the paying account holder. I always get the "Payment Failed" screen when opening the app on Android but I can back out of it and use the app just fine. Is there any way to reset that? Thanks

Re: False payment failed screen after switch to duo

AlejaR — Tue, 08 Aug 2023 15:40:15 GMT

Hey there,

Thanks for posting in the Community and welcome.

In this case, we'd recommend contacting our Customer Support team, so they can help you check your account more thoroughly. You can find out how to contact them here. From their side, they can help by offering some further insights.

It's not possible for us mods to check the accounts of our users, that's why we think the best way to go here is to contact our Customer Support team.

We hope you found this helpful. Let us know if you need anything else.

topic Re: False payment failed screen after switch to duo in Android

False payment failed screen after switch to duo

Re: False payment failed screen after switch to duo