topic Re: Spotify connect completely stop working in Android

Spotify connect completely stop working

Satu8 — Tue, 26 Sep 2023 01:17:29 GMT

Plan

Premium

Country

France

Device

Samsung Galaxy Z flip 4

System

Android 13

My Question or Issue

Spotify connect completely stop working out off the blue on my phone but is still working fine on my other devices. I tried to uninstall et reinstall the app but it is still not working

Thank you for your help

Re: Spotify connect completely stop working

Manan1617 — Tue, 26 Sep 2023 01:19:33 GMT

I have this issue in my Laptop .lyrics are not shown

Re: Spotify connect completely stop working

Dian — Wed, 27 Sep 2023 05:09:25 GMT

Hey @Satu8,

Thanks for posting in the Community.

Could you elaborate more on how Connect is not working? Are you able to see devices to connect to on your mobile phone app? The more information we have, the better the solution will be. In the meantime try using a different internet connection, e.g. a hot spot from your phone to connect the other device to.

@Manan1617 Could you tell us more on your experience as well? Do you experience Connect related issues or is it just the lyrics missing? This could very well be due to one of our iterative feature changes, but let's see if the lyrics are available on other devices or not.

Keep us posted.

Cheers!

Re: Spotify connect completely stop working

Satu8 — Wed, 27 Sep 2023 23:28:57 GMT

Well I don't know how but it seems the problem fixed itself on it's own

Thanks for your help

Re: Spotify connect completely stop working

sxp242 — Thu, 28 Sep 2023 19:15:55 GMT

I am still having this issue. Using a Samsung Galaxy Z Fold 4, ever since the Spotify Jam tool appeared, I now no longer get Sonos Speakers appearing, for me to be able to select them to play music on.

Re: Spotify connect completely stop working

Satu8 — Sat, 30 Sep 2023 17:00:27 GMT

The issue came back, but it seems that I can temporary fix it by connecting to my sonos with another device witch is not bugging, then I go on my phone and check Spotify connect It should be working again.

Re: Spotify connect completely stop working

sxp242 — Wed, 20 Dec 2023 19:55:37 GMT

I am still having this issue.

Is there any update?

Re: Spotify connect completely stop working

OscarDC — Thu, 21 Dec 2023 23:48:19 GMT

Hey @sxp242,

Thank you for keeping in contact and sorry for the late response.

If you haven't tried before, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This process replaces possible damaged files and ensures your device has the latest version of the app.

If the issue persists, would you mind confirming if the work around mentioned by @Satu8 works for you?

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

Re: Spotify connect completely stop working

sxp242 — Fri, 22 Dec 2023 06:42:02 GMT

Thanks! The clean reinstall method seems to have worked.

I'll let you know if anything changes.