topic Mac OK, Android Not in Android

Mac OK, Android Not

zozzi2gj — Sat, 28 Sep 2013 21:14:32 GMT

I have 501 tracks on my iPod which transferred pretty easily to my Mac Air. However, on my Samsung S4 out of the 501 tracks maybe 30 are showing as available. The other 470 are grayed out and when I click on one it say's "The track is not available". I'm a day into Spotify so hopefully it can be blamed on user error!

Re: Mac OK, Android Not

Thedev — Sun, 29 Sep 2013 10:34:18 GMT

Hello, @zozzi2gj! Try logging out and back to see it that forces the app to check your account level. Also, what does it say under "Subscription status" line on the account overview page? Are you definitely logged in on your android device with the same account as on your iPod device?

Re: Mac OK, Android Not

Peter__ — Sun, 29 Sep 2013 11:25:27 GMT

@zozzi2gj - Also, if any of those tracks are local files you need to sync them over to your Android device by connecting it and your computer to the same WiFi network. Full instructions on how to do that are here.

Peter