topic Re: Music is gone in Android

Music is gone

Pandaora — Sat, 14 Oct 2023 05:55:39 GMT

Plan

Premium

Country

Sweden

Device

LGv30s

Operating System

Android

My Question or Issue

I've tried to look through the forum but can't find my issue, and I'm not sure where to put it so I'll try here and hope for the best.

I can't access my music, at all, from the app.

It's blank. I can see my old playlists, but when I enter them it just says "let's get started with your new playlist!".

There are no songs that I can access, no daily mixes, no individual songs, nothing.

Either that or the app just won't load.

Mind you; it works fine on my laptop. It works fine if I use the website version (both on my phone and the laptop). It's just the app version that's giving me trouble since 13:00 YESTERDAY my time. So at this time the issue has gone on for maybe 20h.

What I've tried: I've tried restarting my phone (many many times), deleting the app and downloading it again, clearing cache, logging out from all devices, logging out and doing all the previous things again, turning off my phone for an hour to then download the app again, checking for updates on my phone (there are none).

How it started (if that could be helpful): at first I couldn't change my song, then I couldn't pause the song, then the app closed on itself and then it was like this.

I'm at a loss. If the issue resolves itself on its own I'll delete this, but my hopes are not high...

Re: Music is gone

Yordan — Sun, 15 Oct 2023 07:20:53 GMT

Hey @Pandaora,

Welcome to the Community! Let's try and get this sorted out.

Looks like the mobile app's having trouble loading its contents on your device. You mentioned that you've already tried logging out, but could you try it again by signing out directly from the app's Settings > Log out? Do this twice in a row as it triggers an internal refresh that may help here. If possible, try logging in to another account (a friend's or a relative's would do) to see if the issue persists there.

It's also worth checking if the same behavior occurs with a different Wifi network or with mobile data. Make sure that Spotify is allowed to access your mobile and Wifi connection - this can be done in your phone's settings.

In case the issue persists, please share the exact version of Spotify you're running along with a short screen recording which captures how things look on your end.

Keep us posted on this. Cheers!

Re: Music is gone

Pandaora — Wed, 18 Oct 2023 06:22:05 GMT

Phew. Okay.

So after a lot of trial and error and experimenting, I've come to the conclusion that the issue is not within the app, but my SD card. Pretty sure I'll have to replace it, but thank you for your help anyways. 🙂