topic Re: Spotify doesn't see my Android phone in Android

Spotify doesn't see my Android phone

mupet0000 — Sun, 06 Oct 2013 13:00:02 GMT

I wanted to sync my local tracks, but Spotify simply does not see my phone. I am using a Galaxy S4 with the latest spotify app, I'm connected to the same wifi network. I previously had an iPhone 4S and wifi sync worked fine.

I've tried rebooting, not sure what else I can do.

Re: Spotify doesn't see my Android phone

Joe — Sun, 06 Oct 2013 18:29:48 GMT

Things to try:

Make sure your S4 can access the internet through the wifi successfully
Make sure offline mode is off in the mobile spotify settings
Temporarily disable any firewall/antivirus/security applications on your desktop PC

Does the desktop see the S4 now?

Re: Spotify doesn't see my Android phone

mupet0000 — Sun, 06 Oct 2013 19:24:22 GMT

My S4 can access the internet, I am able to stream music from spotify as well as use the internet browser and so on
Offline mode is disabled in Spotify, I am online the whole time
I do not run any firewall or antivirus software (I haven't for around 4 years, common sense keeps me virus free :D)

Spotify still does not see the S4. As I said in my original post, it works fine with my iPhone 4S on the same network with the same settings. My network setup functions very well, my S4 can see all my computers and is able to access shared files.

As far as I know, there's no other configuration I could change which leads me to believe this is a bug with either the Android client or the Windows client.

Re: Spotify doesn't see my Android phone

Joe — Sun, 06 Oct 2013 19:32:17 GMT

I don't think it's a client bug - there would be a howling mob here by now 🙂

Have you tried restarting both your router and your phone?

Re: Spotify doesn't see my Android phone

mupet0000 — Sun, 06 Oct 2013 21:00:49 GMT

Fair enough. Yeah I restarted my phone and I even updated the firmware of my router.

Re: Spotify doesn't see my Android phone

Joe — Mon, 07 Oct 2013 21:55:41 GMT

I'm running out of ideas here 😞 I'm going to think about it some more but, in the meantime, could you send off the online contact form and, hopefully, someone at Spotify can help get this fixed. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

If I have any more ideas, I'll be in touch.

Re: Spotify doesn't see my Android phone

mupet0000 — Wed, 09 Oct 2013 19:51:37 GMT

I think i figured out the problem. I have this software called NetLimiter, I only use it to view the bandwidth usage coming out of programs because it can monitor each exe seperately. When I closed this software and restarted Spotify, my phone showed up.

It must be doing something I did not expect.

Re: Spotify doesn't see my Android phone

Joe — Thu, 10 Oct 2013 01:18:46 GMT

That's interesting! I'm really happy you found the solution. Enjoy the music 🙂