topic Re: Queue button broken (greyed out) in Android

Queue button broken (greyed out)

Starfire1281 — Tue, 09 Jun 2020 03:14:20 GMT

Plan

Premium (Student)

Country

Device

Samsung Galaxy S9

Operating System

Android 10

My Question or Issue

I use the queue function often to see what songs I've added and rearrange/remove them, as well as see what auto-play has put in shuffle. A few days ago the queue would not show auto-play songs but I could see the songs I added manually. Now I cannot even open the queue, as the icon is grayed out. I performed a hard reset of the app per recommendations from other topics and that still did not fix the problem. It did, however, fix a problem I had with my stored songs. Please fix this issue!!!

Re: Queue button broken (greyed out)

Peter — Tue, 09 Jun 2020 07:08:19 GMT

Hey @Starfire1281,

Thanks for reaching out to us about this!

You mentioned you've tried a hard reset already; do you mind also trying a clean reinstall of the app using the relevant steps for your device listed here?

If that doesn't do the trick, do you mind sending us a screenshot of how the Queue button is appearing for you? We can then take a closer look.

Thanks - let us know how you get on!

Re: Queue button broken (greyed out)

Starfire1281 — Tue, 09 Jun 2020 12:30:48 GMT

Actually the instructions in that article were the ones I followed for resetting/reinstalling the app. I just called it something different. I know for sure that the problem is not with my device, I already did research and tried the recommendations here for app problems and nothing worked.

I have attached a screenshot of the playback tab. As you can see from the Spotify connect button compared to the queue button, it is greyed out. Nothing happens if I tap it.

Re: Queue button broken (greyed out)

c0d3ster — Fri, 14 Aug 2020 22:38:46 GMT

From your screenshot it looks like you are on a radio station. As far as I can tell, they've removed the ability to view your queue when you are on a "radio" context. If you switch back to a playlist, the option should be accessible again 🙂

Re: Queue button broken (greyed out)

Starfire1281 — Fri, 14 Aug 2020 22:42:37 GMT

I don't know how or why but it started working the day after I posted my reply to this thread. I do know that 90% of the time I listen from a playlist but it being on radio could have been the reason.

Thanks anyways though!

Re: Queue button broken (greyed out)

EimeEyo — Sat, 23 Jul 2022 06:12:22 GMT

Crappy experience- works on iPhone but on flakey on Android.

As I navigate around it gets greyed out then can't seem to recover.

Same on both Android devices. Works on both iPhone devices.

Something wrong with state management on Android app.

Re: Queue button broken (greyed out)

plthatfunkymusic — Thu, 09 Nov 2023 18:52:44 GMT

Doesn't show on my Android, but my daughter on the same playlist can see the queue in her iPhone... Looks like an Android but

Re: Queue button broken (greyed out)

Vasil — Sat, 11 Nov 2023 12:48:07 GMT

Hey @plthatfunkymusic,

Sorry to see you've been affected by this!

Could you go over the abovementioned steps for a clean reinstall by @Peter and let us know if anything changes?

Should the issue persist, we'd kindly like to ask you to attach a screenshot of what you're seeing on your end.

We'll be on the lookout for your reply 🙂