topic Android Web Preview No Longer Showing When Shared in Android

Android Web Preview No Longer Showing When Shared

MackAllyn91 — Thu, 09 Nov 2023 19:30:56 GMT

Plan

Premium

Country

USA

Device

Samsung Galaxy 23

Operating System

Android version 13

My Question or Issue

With the recent change to the URL length when sharing songs via text, the web preview no longer shows. Previously, the web preview would show album or song art and song title. This happens both when sending or receiving songs with either Apple or Android.

Re: Android Web Preview No Longer Showing When Shared

Eni — Sat, 11 Nov 2023 19:10:21 GMT

Hey there @MackAllyn91,

Thanks for reaching out about this and welcome to the Community!

Could you send us some screenshots of what you're seeing on your end? We'll take a closer look. You can attach them to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout.

Re: Android Web Preview No Longer Showing When Shared

MackAllyn91 — Sat, 11 Nov 2023 19:16:04 GMT

Sure! This happens when texting both Apple and Android.

Re: Android Web Preview No Longer Showing When Shared

Eni — Sun, 12 Nov 2023 23:28:31 GMT

Hey @MackAllyn91,

Thanks for your reply.

Just to confirm, is this only happening when you share the songs' link via text messages or when you send them via other apps such as Messenger as well?

We'll be on the lookout.

Re: Android Web Preview No Longer Showing When Shared

MackAllyn91 — Mon, 13 Nov 2023 15:47:49 GMT

I only send songs via text so I can't speak to any other messaging apps.

Re: Android Web Preview No Longer Showing When Shared

Eni — Tue, 14 Nov 2023 16:45:41 GMT

Hey @MackAllyn91,

Thanks for getting back to us.

We understand. We tried this on our end and it looks like this is a limitation depending on the platform you're using to share the link.

We appreciate you taking the time to share your feedback with us and will make sure to pass it onto the right team, as we always strive to improve your experience.

If you need a hand with anything else, the Community is here for you.

Re: Android Web Preview No Longer Showing When Shared

halistine — Wed, 31 Jan 2024 00:32:35 GMT

I'm having the same problem as MackAllyn91. It started about 2-3 months ago. It hasn't worked since. Only the text string of the link and no "web preview" of the song shared.