Spotify won't let me play any music, app just is permanently loading

leoslxk — Sat, 11 Nov 2023 15:52:56 GMT

Plan

Premium

Country

Portugal

Device

POCO X3 Pro

Operating System

MIUI Global 14.0.2

Android 13

My Question or Issue

Initially the app started taking a long time to load, it always showed up "No internet connection" despite it being connected, but in about 1 min it usually solved. One week later any time I open the app it just gets stuck permanently loading, I can't open my playlists or even search for music.

I already tried restarting my phone, deleting the cache and reinstalling the App, all to no avail. When I install the app from the google play store it takes a long time to install and when it finally does it shuts my device down.

In my other devices I don't seem to have the same problem.

Re: Spotify won't let me play any music, app just is permanently loading

Eni — Mon, 13 Nov 2023 15:21:01 GMT

Hey there @leoslxk,

Thanks for getting in touch about this and welcome to the Community!

Great troubleshooting so far!

As a next step, would you mind giving a different internet connection a go to see if the same happens?

On another note, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

Lastly, could you send us the exact Spotify version you're running on your phone?

We'll be on the lookout.

topic Re: Spotify won't let me play any music, app just is permanently loading in Android

Spotify won't let me play any music, app just is permanently loading

Re: Spotify won't let me play any music, app just is permanently loading