Search not loading results on Android

bagiro — Sun, 10 Dec 2023 13:20:13 GMT

Plan

Premium

Country

France

Device

Samsung Galaxy 52s

Operating System

Android

I am online, (I checked offline option is not switched on), I can play any song, however, if I go to the "Search" tab nothing is loaded. Just the green circle swirling is there. If I go to the search field it loads my recent searches, however, if I start to type something it doesn't show result for what was typed, just keeps showing the recent searches. So I can't choose a song I want to listen to unless it's in a playing list or on recent searches!!!

My Question or Issue

Re: Search not loading results on Android

Maria — Mon, 11 Dec 2023 13:37:12 GMT

Hey @bagiro,

Thanks for reaching out and welcome to the Community!

This looks to be a cache-related issue at first sight. Could you check if clearing saved cache makes any difference? Once it's done, try logging out from the app and then back in again. This action should resync your account info.

Another option is to try a clean reinstall. This will clear store cache as well, and it will ensure that you're running the latest app version.

If that doesn't do the trick, can you let us know if the same thing happens if you use another internet connection? For example, if you're currently using 4G/5G, you can try connecting to WiFi.

Let us know how it goes.

topic Re: Search not loading results on Android in Android

Search not loading results on Android

Re: Search not loading results on Android