https://community.spotify.com/t5/Android/Video-podcasts-will-not-play/m-p/5749542#M205451 <P>Hey <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26057958">@Krysten82</a></SPAN>,</P><P>&nbsp;</P><P>Thanks for reaching out <span class="lia-unicode-emoji" title=":raising_hands:">🙌🏼</span><BR />Also great troubleshooting so far!<BR />&nbsp;</P><P>Could you please confirm that the 'Data Saver: Save Data' and the 'Stream audio only' options are toggled off?<BR />And, if they are, could you use a different account on your device and re-test this? I'd like us to try and figure out if this is a device-related or account-related issue.<BR /><BR />And, on the account note, when you say you've tested this on other devices - could you tell us what they've been and were you or was anyone else logged into them at the time of testing?<BR /><BR />Many thanks! We'll be on the lookout for your reply <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 15 Dec 2023 13:45:33 GMT Vasil 2023-12-15T13:45:33Z https://community.spotify.com/t5/Android/Video-podcasts-will-not-play/m-p/5746253#M205397 <P>I have not been able to play podcasts that have a video option on my phone. I have tried a clean install. I've tried clearing data and cache. I've tried toggling the video settings on/off with restarting the app. I'm not able to play audio only version either for just these. I've been successful playing on other devices.&nbsp;</P><P><STRONG>Plan</STRONG></P><P>Free</P><P><STRONG>Country</STRONG></P><P><STRONG>United States&nbsp;</STRONG></P><P>&nbsp;</P><P><STRONG>Device</STRONG></P><P>Samsung s20+</P><P><STRONG>Operating System</STRONG></P><P>Android 13</P><P>&nbsp;</P><P><STRONG>My Question or Issue</STRONG></P><P>&nbsp;</P> Thu, 14 Dec 2023 00:11:23 GMT https://community.spotify.com/t5/Android/Video-podcasts-will-not-play/m-p/5746253#M205397 Krysten82 2023-12-14T00:11:23Z https://community.spotify.com/t5/Android/Video-podcasts-will-not-play/m-p/5749542#M205451 <P>Hey <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/26057958">@Krysten82</a></SPAN>,</P><P>&nbsp;</P><P>Thanks for reaching out <span class="lia-unicode-emoji" title=":raising_hands:">🙌🏼</span><BR />Also great troubleshooting so far!<BR />&nbsp;</P><P>Could you please confirm that the 'Data Saver: Save Data' and the 'Stream audio only' options are toggled off?<BR />And, if they are, could you use a different account on your device and re-test this? I'd like us to try and figure out if this is a device-related or account-related issue.<BR /><BR />And, on the account note, when you say you've tested this on other devices - could you tell us what they've been and were you or was anyone else logged into them at the time of testing?<BR /><BR />Many thanks! We'll be on the lookout for your reply <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 15 Dec 2023 13:45:33 GMT https://community.spotify.com/t5/Android/Video-podcasts-will-not-play/m-p/5749542#M205451 Vasil 2023-12-15T13:45:33Z