topic Re: Android no sound in Android

Android no sound

IanJ969 — Sat, 16 Dec 2023 17:22:23 GMT

Plan

Premium

Device

Moto G10

Android

My Question or Issue

I have no sound when playing tracks.

I do have sound when selecting items such as 'Explore Genres'

I've read many of the similar threads and have tried(amongst other things) all of the following:

Muting/unmuting Spotify

A Clean reinstall (delete app data and cache, uninstall, turn off, wait, turn on, reinstall Spotify)

Turn multi volume off/on

Log out on all devices, wait restart the app.

Turn phone off/on.

No joy with anything.

Any other suggestions before I have to cancel my subscription😟

Re: Android no sound

Sdawlatly1 — Sat, 16 Dec 2023 17:40:42 GMT

I am having exactly the same issue. Have emailed customer support

Re: Android no sound

Bernadette-8888 — Sat, 16 Dec 2023 18:17:01 GMT

I am having the same issue.

I also did a clean reinstall. and checked everything mentioned in all the FAQs but nothing works.

what is the email address to contact customer service please?

Re: Android no sound

IanJ969 — Sun, 17 Dec 2023 08:20:03 GMT

And this morning, while chatting with a support bot it's working perfectly again. Made no changes since my last attempt yesterday! So frustrating

Re: Android no sound

Sdawlatly1 — Mon, 18 Dec 2023 06:35:19 GMT

I found a way to fix the issue. I opened up the web version of Spotify. It linked to my phone and played through my Windows laptop. Then I changed the output in the Android app and it just started working again. Very weird.

Family member tells me this can happen from time to time with Spotify