topic Re: Playlists Undownloaded EVERY MORNING in Android

Playlists Undownloaded EVERY MORNING

rar358 — Thu, 10 Oct 2013 14:52:19 GMT

Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, only to find when I wake up that everything I downloaded the night before has been undownloaded! So, I get sad and listen to the same few songs that I have stored on my phone's internal memory, then start the process over again when I get home from work.

What the hell is going on? This whole charade is making me really want to downgrade my account since I can't take advantage of one of the main perks of having a premium account anyway.

Signed,

A very frustrated customer.

Re: Playlists Undownloaded EVERY MORNING

Joe — Thu, 10 Oct 2013 14:54:47 GMT

Do all the songs come back immediately if you play one of them while online?

Re: Playlists Undownloaded EVERY MORNING

rar358 — Thu, 17 Oct 2013 23:01:04 GMT

They do not.

I'm kind of shocked that no one from Spotify has answered this yet.....

Re: Playlists Undownloaded EVERY MORNING

Peter__ — Fri, 18 Oct 2013 09:34:49 GMT

It might be worth a clean reinstallation of the application and see if that makes any difference. It definitely should not require resyncing every day.

Peter

Re: Playlists Undownloaded EVERY MORNING

Joe — Fri, 18 Oct 2013 10:49:22 GMT

You're not running any apps on your phone which might be reclaiming storage space by deleting your spotify cache? Otherwise, do as @Peter__ suggests.

Re: Playlists Undownloaded EVERY MORNING

rar358 — Mon, 21 Oct 2013 15:19:49 GMT

Can you provide a few examples of such apps?

Re: Playlists Undownloaded EVERY MORNING

Joe — Mon, 21 Oct 2013 16:49:17 GMT

Cleam Master, App Cache cleaner and a host more.

Re: Playlists Undownloaded EVERY MORNING

rar358 — Mon, 21 Oct 2013 17:31:34 GMT

Hmm.. would avast! Mobile Security be included in that group?