topic Re: My Spotify keeps crashing in Android

My Spotify keeps crashing

user-removed — Thu, 11 Jan 2024 18:12:16 GMT

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

Re: My Spotify keeps crashing

user-removed — Thu, 11 Jan 2024 21:37:52 GMT

This happens a lot, esp. when a lot of users are on. Try in non-peak hours and see if the problem persists; if it does contact spotify directly to ensure your account has not been flagged as a bot and to report a bug glitch.

Re: My Spotify keeps crashing

Vasil — Fri, 12 Jan 2024 13:56:39 GMT

Hey @user-removed,

Thanks for reaching out!
If more than 1GB of storage space is present on your device, this might be a cache-related issue.
To try to fix it, we can start by removing the cached data saved on your device. To do so, follow the steps from this article.

In case this doesn't help out, we can instead remove all Spotify-related data from your device and then install the app anew.
To do so, follow the steps from this clean reinstall guide.

Should the issue persist even after this, it's most likely either device- or account-related.
To verify the correct reason, if possible, log in to Spotify on a different device and/or have someone else log themselves in to yours and see how things go.

Keep us posted! We'll be on the lookout for your reply 🙂

Re: My Spotify keeps crashing

Ccdavies — Tue, 27 Feb 2024 08:44:15 GMT

I’m having the same problem with my iPhone. Spotify crashes about 30-60 seconds after my screen shuts off or I minimize the app. It started doing this in December and I’ve tried everything multiple times - updating my app, updating iOS, basic reinstall, clean reinstall, etc. Nothing has changed. If I can’t fix this I’ll have to cancel my subscription, since I’ve already been paying for an app I can’t use for nearly 3 months.

Re: My Spotify keeps crashing

Maria — Wed, 28 Feb 2024 09:01:44 GMT

Hey @Ccdavies,

Thanks for posting in this thread!

Just to confirm, have you tried the steps mentioned by @Vasil earlier in the thread?

Do you notice any difference when logging into another device? Also, are you able to check with a family member or a friend if they can log in to their own Spotify account on your iPhone, to see if the same thing happens to them?

Let us know how it goes.