topic Android App not loading emails in Android

Android App not loading emails

TheDonMega — Mon, 04 Mar 2024 21:53:02 GMT

Plan

Premium

Country

Canada

Operating System

Android v14

Hey Spotify,

For the past 4 days, I've been unable to load albums on my phone. When I click an album it gets stuck on the black loading screen (see attachments). I have cleared my cache and re-installed the app but it's still not working.

I can still open playlists and play music, but I'm getting frustrated not being able to play my favourite albums as that is my preferred way of listening to music.

Looking forward to a solution

Re: Android App not loading emails

Eni — Tue, 05 Mar 2024 21:59:52 GMT

Hey there @TheDonMega,

Thanks for reaching out about this here in the Community.

Just to confirm, is this only happening on your phone or on other devices as well?

If this only happens on your phone, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a regular one?

If that doesn't do the trick, could you ask a friend or a relative to log in to their account on your phone to see if they can replicate this behavior?

We'll be on the lookout.