topic Re: Ads keep crashing Spotify [Android] in Android

Ads keep crashing Spotify [Android]

strerd — Thu, 07 Mar 2024 22:56:31 GMT

It's happened 47 times over 5 days. I've tried rebooting my phone, closing out of Spotify & leaving it play (silence).
They can't be skipped (Smart Shuffle & 1 in 10 songs are forced upon me. Get rid if it & I will think about subscribing. I've got 5000+ songs in my list - Recomended Tracks are too much).
Only ads seem to do it.

Re: Ads keep crashing Spotify [Android]

osornios — Fri, 08 Mar 2024 04:31:28 GMT

Hey @strerd

Seems like you're having an issue worth investigating.

You should try deleting and reinstalling the app. Hopefully that'll fix the issue. 🙂

Re: Ads keep crashing Spotify [Android]

strerd — Fri, 08 Mar 2024 13:31:18 GMT

I'll try that.

Re: Ads keep crashing Spotify [Android]

strerd — Fri, 08 Mar 2024 19:39:59 GMT

I uninstalled, then reinstalled.

It goes to ad & then stops playing anything. I have last years Galaxy S22. Everything else works except Spotify.

Re: Ads keep crashing Spotify [Android]

Joan — Thu, 14 Mar 2024 12:51:21 GMT

Hi there @strerd,

Thanks for the reply. It sounds like you have the behaviour listed in this Ongoing Issue thread. If it is, then follow the thread for updates on the matter as we continue to investigate this and look for a solution.

Hope this helps.

Re: Ads keep crashing Spotify [Android]

strerd — Fri, 15 Mar 2024 18:47:40 GMT

After updating twice, it crashed 11 more times. This problem persists.

Re: Ads keep crashing Spotify [Android]

strerd — Fri, 15 Mar 2024 20:46:14 GMT

It stopped working again. 3 times & counting.

Re: Ads keep crashing Spotify [Android]

strerd — Sat, 16 Mar 2024 00:25:30 GMT

4 more time it crashed when ads popped up. Reset it back to Jan 15. I had no problems with Spotify. No Smart Shuffle. No You Might Like & it plays over & over. No ads disabling the player.

Re: Ads keep crashing Spotify [Android]

Joan — Sun, 17 Mar 2024 15:00:20 GMT

Hi @strerd,

The thread I mentioned in my previous reply is still active and the issue there is still being actively investigated. Please post any useful info you have there and provide any further info that we have requested there.

Hope this helps.