topic Re: Spotify Crashes Android SystemUI in Android

Spotify Crashes Android SystemUI

Ralph92 — Tue, 12 Mar 2024 20:36:57 GMT

Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes:

1) the phone is forced into Safemode System UI until I restart

2) I force restart the phone

I have tried: deleting cache, force close it, uninstall, give all permissions, but nothing works in my phone. If I try from my personal conputer it works perfectly, so it has to be related to mobile app and/or Android. What's going? The mobile app is practically unusable. Also, this only happens with Spotify, some mobile games I have, Facebook, or Youtube work perfectly fine without issues.

Plan

Premium

Country

México

Device

Samsung A21s

Operating System

Android 12

Re: Spotify Crashes Android SystemUI

JoacoPalo — Wed, 13 Mar 2024 02:52:48 GMT

I have the same problem)));

Re: Spotify Crashes Android SystemUI

emillundh — Wed, 13 Mar 2024 07:55:59 GMT

Same. Premium, Sweden, Nokia 5.3, Android 12.

Re: Spotify Crashes Android SystemUI

Dark_Elder — Wed, 13 Mar 2024 12:55:57 GMT

I have the same problem on Redmi A1+ Very frustrating. And I just installed Spotify for the first time ever on any of my devices.

Re: Spotify Crashes Android SystemUI

michelbasquiat — Wed, 13 Mar 2024 17:08:20 GMT

I've had the same issue and resolved it by downloading the APK for an older version of the Spotify app (version 8.9.16.593) and installing it.

Re: Spotify Crashes Android SystemUI

Raul_rodriguez — Thu, 14 Mar 2024 03:59:28 GMT

Tengo el mismo problema y aún no se cómo solucionarlo y esperemos haya otra actualización y solucionen el problema si alguien sabe cómo poder arreglarlo por favor compartan el dato .

Re: Spotify Crashes Android SystemUI

celestesia — Thu, 14 Mar 2024 06:42:03 GMT

I have the same problem on my Samsung A21s. I need a solution please!

Re: Spotify Crashes Android SystemUI

Vasil — Fri, 15 Mar 2024 10:26:37 GMT

Hey folks!

Thank you for reaching out about this.
While it's being looked into, we'd like to ask you to share your device details with us. We need your:

Affected device's make & model
Its OS version
Your currently installed Spotify app version

Many thanks! Keep us posted and we'll do the same 🙂

Re: Spotify Crashes Android SystemUI

emillundh — Fri, 15 Mar 2024 10:44:21 GMT

Nokia 5.3, Android 12, Spotify 8.9.20.574

Re: Spotify Crashes Android SystemUI

Ralph92 — Fri, 15 Mar 2024 13:51:56 GMT

Samsung Galaxy A21s, Android 12, 8.9.20 was the version I had installed but since I had the problem uninstalled the app.

Re: Spotify Crashes Android SystemUI

celestesia — Fri, 15 Mar 2024 16:45:48 GMT

Samsung Galaxy A21s, Android 12, Spotify 8.9.20.

Re: Spotify Crashes Android SystemUI

pilii — Fri, 15 Mar 2024 18:39:04 GMT

Tengo el mismo problema, mismo dispositivo y vesiones de sistema y aplicación

Re: Spotify Crashes Android SystemUI

Julenp0117 — Sat, 16 Mar 2024 01:05:26 GMT

I have the exacy samen problem since march 9 it is a Samsung Galaxy A21s, Android 12, Spotify 8.9.20

Re: Spotify Crashes Android SystemUI

Tombhoy06 — Sat, 08 Jun 2024 06:20:22 GMT

I have to force restart my Samsung S24 Ultra after using Spotify as my phone becomes unresponsive. I get a brief message saying that Spotify is not configured for the current Android version.

Re: Spotify Crashes Android SystemUI

VictorTom7 — Mon, 10 Jun 2024 21:38:00 GMT

I do have the same or similar problem with my phone: Samsung s23ultra android 14 6.1 UI.

Spotify randomly stops showing artworks, the phone becomes unresponsive and I have to reboot it. I tryied everything, reinstalling ecc. We need a solution...thanks

Re: Spotify Crashes Android SystemUI

scythas — Wed, 12 Jun 2024 06:48:22 GMT

Same problem here. Phone specs:

Samsung Z Fold 5 SM-F946B

One UI 6.1

Android 14

Spotify Version 8.9.46.426

Re: Spotify Crashes Android SystemUI

MihailY — Wed, 12 Jun 2024 12:29:58 GMT

Hey folks,

Thanks for your replies and the info you've provided.

Can you all please confirm you've made sure that the Spotify app is set as an exception in any battery- or memory-optimizing services on your device?

Cheers,

Re: Spotify Crashes Android SystemUI

VictorTom7 — Wed, 12 Jun 2024 18:15:00 GMT

Hi there,

I don't have any app like that installed.

I double checked every system app or option that can interfere somehow or put to sleep Spotify.

I even added Spotify to exception lists to be never be put on sleep or optimized. That's the case of Samsung battery guardian.

This is becoming a big problem. Every now and then the phone becomes unresponsive. If I am lucky to notice that Spotify is crashing (artwork disappear) I force stop it from the settings and prevent the UI to crash.

Any help will be much appreciated

Re: Spotify Crashes Android SystemUI

MihailY — Fri, 14 Jun 2024 08:02:29 GMT

Hey @VictorTom7,

Thanks for your reply.

This site offers an extensive guide on adjusting your device's settings. Can you check and see if you've missed any?

Keep us posted.

Re: Spotify Crashes Android SystemUI

tomtech — Fri, 14 Jun 2024 19:13:58 GMT

Same problem here, just starting to experience it.
Phone: Poco F5
OS: HyperOS 1.0.4.0 (Android 14)
Spotify version: 8.9.48.575

Temporary fix: use an older version, I'm using 8.9.16.593 (like someone already suggested here).
Devs, please fix this issue because this is unacceptable. Especially for the prices you charge for Premium these days (and keep increasing it as well)