topic Missing Fast forward and rewind buttons on Premium on Android, lockscreen in Android

Missing Fast forward and rewind buttons on Premium on Android, lockscreen

Ness_MK — Wed, 03 Apr 2024 08:28:53 GMT

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

Re: Missing Fast forward and rewind buttons on Premium on Android, lockscreen

MihailY — Thu, 04 Apr 2024 10:16:46 GMT

Hey @Ness_MK,

Thanks for reaching out.

As a first step, please let us know the following:

Your device model, OS version, and Spotify version.
Have you tried any troubleshooting steps like reinstalling the app?
Are the buttons still missing when using a different account on the same device?

Keep us posted.

Re: Missing Fast forward and rewind buttons on Premium on Android, lockscreen

Ness_MK — Thu, 27 Jun 2024 07:51:29 GMT

Hi,

Redmi note 12, Android 14 and Spotify version 8.9.50.552

The buttons are missing on the app regardless

Re: Missing Fast forward and rewind buttons on Premium on Android, lockscreen

Eni — Fri, 28 Jun 2024 20:28:00 GMT

Hey there @Ness_MK,

Thanks for your reply.

Just to confirm, have you tried reinstalling the app by following the steps @MihailY sent previously?

If so and the issue still persists, could you send us a screenshot of what you're seeing on your end? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

Lastly, we'd like to know if this started happening after a specific event such as an update either of Spotify or the OS of your device.

Keep us posted.