Missing history

sola2 — Fri, 03 May 2024 13:47:44 GMT

Issue

My listening history is missing. I don't knows why, please help.

Plan

Premium

Device

Android

Re: Missing history

AlejaR — Sat, 04 May 2024 21:56:18 GMT

Hey @sola2,

Thanks for posting in the Community and welcome.

In this case, we'd suggest you perform a clean reinstall of the app on the affected device. By doing that, the app can be up-to-date, and you can make sure some damaged cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If this behavior should persist after that, we'd like to gather some additional info. Would you mind clarifying to us exactly what is happening on your side? Are you unable to see the recent listening history on your device? Or perhaps you're seeing a error?

On another note, make sure to send us the exact make/model of the affected device along with the Spotify version you're running there.

Lastly, did you notice if this started to happen after a specific event, such as an OS update? If yes, please send us the details.

Keep us in the loop!

topic Missing history in Android

Missing history

Re: Missing history