https://community.spotify.com/t5/Android/I-can-not-use-spotify/m-p/6211613#M212137 hello Tue, 23 Jul 2024 18:18:03 GMT 2024-07-23T18:18:03Z https://community.spotify.com/t5/Android/I-can-not-use-spotify/m-p/6211613#M212137 hello Tue, 23 Jul 2024 18:18:03 GMT https://community.spotify.com/t5/Android/I-can-not-use-spotify/m-p/6211613#M212137 2024-07-23T18:18:03Z https://community.spotify.com/t5/Android/I-can-not-use-spotify/m-p/6213659#M212172 <P>Hey there,</P> <P>&nbsp;</P> <P>Thanks for posting in the Community and welcome.&nbsp;</P> <P>&nbsp;</P> <P>We'd recommend you perform a clean reinstall of the Spotify app on the affected device. By doing that, the app can be up-to-date and you can solve most common issues within the app. You can see the steps for a clean reinstall <A href="https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank"><STRONG>here</STRONG></A>.<BR /> &nbsp;</P> <P>If the above doesn't do the trick, it'd be essential for us to gather more info to better understand what's happening on your side. In that sense, please send us the following:</P> <UL> <LI>The make/model and OS of the affected device.</LI> <LI>The exact <A href="https://community.spotify.com/t5/FAQs/How-can-I-check-which-version-of-the-app-I-m-running/ta-p/4979337" target="_blank"><STRONG>Spotify version</STRONG></A> you're running there.</LI> <LI>A full description of exactly what happens on your side. Please add as many details as possible.&nbsp;</LI> <LI>Did you notice if these issues started to happen after a specific event, such as an OS update?</LI> </UL> <P>Keep us in the loop!</P> Wed, 24 Jul 2024 18:34:40 GMT https://community.spotify.com/t5/Android/I-can-not-use-spotify/m-p/6213659#M212172 AlejaR 2024-07-24T18:34:40Z