topic Re: Cancel download in Android

Cancel download

Nige72 — Tue, 16 Jul 2024 13:10:20 GMT

A download has been at 99% completed for over 3hrs. I can't see what is being downloaded and can't stop it.

Re: Cancel download

Amay — Tue, 16 Jul 2024 13:46:24 GMT

Hey there, thanks for asking in the Community!

Since you are using an Android device, can you try force stopping the app once (head to your phone's settings > Apps > Spotify > Force stop)? Then you can re-open the app and let it finish the downloads.

Do you have any playlists or podcast set to auto-download? If there is a new episode or the playlist is updated, it starts downloading the new content to stay updated. Make sure to check that as well.

Let me know how that goes.

Re: Cancel download

Nige72 — Wed, 24 Jul 2024 10:43:55 GMT

Hi, thank you for your reply. I contacted a Spotify adviser who sent me some instructions for a clean install. 1) Uninstall Spotify; 2) Restart my device; 3) Download the latest version.

https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485%5D(https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485)#/md%23

This worked i.e stopped the stuck download but unfortunately deleted my downloaded playlists.☹️.Maybe the Force Stop of the app would have worked.

Re: Cancel download

Amay — Wed, 24 Jul 2024 13:17:00 GMT

Thanks for letting me know @Nige72. Glad the issue was resolved. 🙂🎵

Cancel Download

purr44 — Thu, 19 Sep 2024 05:55:13 GMT

Hi,

I started to download a playlist of more than 200 hours (Best stand-up comedy...)....but I wanted to cancel the download :

- The "Remove Download" on the playlist does not stop the download process

- It seems that no other solution is available...

Any solution?

Thanks.