topic Re: "New Episodes" slow loading and empty in Android

[Podcasts] New Episodes feed is broken

forcehighfive — Sun, 14 Jul 2024 11:34:13 GMT

When I scroll down my New Episodes feed to check what I've missed, at a certain point the entire feed disappears (it looks like everything gets pulled up to the top) and I'm left with a black screen. It will reset after several minutes, but every time I try to scroll down at a certain point the same issue will recur. Sometimes also happens when I press the download option or add it to My Episodes.

This has been a recurring issue for more than a month now, I keep hoping Spotify will fix it but it still hasn't happened. Photos posted below are from June 19 and July 14.

Plan Premium

Country Philippines

Device Google Pixel 6A

Operating System Android 14

App version 8.9.52.552

Re: [Podcasts] New Episodes feed is broken

dbr2 — Sun, 14 Jul 2024 01:17:28 GMT

Exactly the same issue here. Tapping to add an episode to "My Episodes" seems to trigger it a lot of the time, but can happen randomly as well. I'm too impatient to wait, so end up having to quit and re-open Spotify all the time.

I'm on a OnePlus 8T with the latest Android 14 update.

Re: [Podcasts] New Episodes feed is broken

forcehighfive — Sun, 14 Jul 2024 09:58:37 GMT

Hate to say it, but I'm glad it's not just me! I was starting to think I was going nuts. Btw if you could like my original post, that's how we get the mods to take a look at this issue and surface it to the company

Re: [Podcasts] New Episodes feed is broken

Yordan — Tue, 16 Jul 2024 13:16:47 GMT

Hi folks,

Thanks for reaching out to the Community!

I can't seem to reproduce this behavior on my end. Could you ask a friend or a relative who uses Spotify to log in to their account on your phone and see if they're experiencing the same issue so we can check if this is device- or account-related?

It's also worth performing a clean reinstall of the app, if you haven't already. This will rule out any potential cache-related issues and ensure you're running the latest updates.

If the issue persists, please share a short screen recording which captures it in action, along with the exact version of Spotify you're running so we can investigate further.

Keep us posted on this. Cheers 🤘

"New Episodes" slow loading and empty

LuSyo — Mon, 15 Jul 2024 21:21:27 GMT

Plan

Premium

Country

Device

Pixel 6a

Operating System

Android 14

My Question or Issue

The "New Episodes" section takes ages to load (at least 30s). Once loaded, the content disappears after adding a couple of episodes to my episodes: the only content that remains are the 3 "in progress" episodes at the top. No way to refresh the page.

Re: "New Episodes" slow loading and empty

LuSyo — Mon, 15 Jul 2024 21:22:19 GMT

See screenshots of loaded screen Vs once the content has disappeared

Re: "New Episodes" slow loading and empty

dianimal — Tue, 16 Jul 2024 16:45:11 GMT

I've been having the same issue for what seems like weeks now. I've tried the obvious phone restart and clearing the cache, neither helped. I do have an absurd number of saved episodes 500+ and I'm wondering if that's causing it.

New Episodes playlist in library not working

Ssav — Tue, 16 Jul 2024 18:43:52 GMT

The new episodes playlist in my library section does not show any new episodes when I open the playlist. I deleted all downloads, the cache, and offloaded then deleted the app and then redownloaded it from the App Store.

Plan

Premium

Country

Device

iPhone

Operating System

iOS 17.5.1

My Question or Issue

Would like to be able to see the new episodes in my new episodes playlist in my library.

Re: "New Episodes" slow loading and empty

OscarDC — Wed, 17 Jul 2024 18:41:01 GMT

Hey folks,

Thank you for reaching out to the Community.

That's an odd behavior. Just to be on the same page, have you tried to perform a clean reinstall of the app? If not, we'd recommend following the steps mentioned in this article as this process may fix some loading issues.

If the issue persists, would you mind trying with a different Wi-Fi connection to see if it makes any difference? If you don't have another one available, you can use your mobile data to test it.

Lastly, include in your next response the Spotify version you're currently running (@dianimal include the make and model of your device as well) to continue investigating the case.

We'll be on the lookout.

Re: [Podcasts] New Episodes feed is broken

dbr2 — Wed, 17 Jul 2024 18:46:00 GMT

Thanks Yordan for the reply. I wasn't able to do the first test you mentioned, but have reinstalled Spotify and will report back on how it goes. The issue is intermittent, so will take a while to know whether it's gone or not.

Re: [Podcasts] New Episodes feed is broken

geckocollection — Thu, 18 Jul 2024 14:50:21 GMT

This issue also occurs on Android 11 with Spotify version 8.9.56.618, on strong WiFi and data connections. It occurs after adding an episode: the podcast thumbnails stop loading (even if previously cached), and then the entire feed disappears.

New Episodes playlist failing to populate

disfordevil — Fri, 19 Jul 2024 03:56:20 GMT

Plan

Free/Premium

Country

USA

Device

Google Pixel 4A 5G

Operating System

Android 14

My Question or Issue

For the last 3 or 4 weeks, the "New Episodes" podcast playlist in My Library has been failing to populate correctly.

When it first launches when I open the playlist, it takes a considerable time to load (2 to 5 minutes; whereas before it took some 30 seconds at the most), and sometimes it is out of date for at least of some of my podcasts.

Further, when it refreshes, the entire screen will go blank except for the 3 most recent episodes in the "continue playing" section.

I have tried unistalling+reinstalling the app and clearing the cache, this has not fixed the issue. Anyone else experience this problem?

New episodes loading indefinitely

MoritzL — Fri, 19 Jul 2024 12:51:42 GMT

Plan

Premium

Country

Germany

Device

Samsung Galaxy 10

Operating System

Android

My Question or Issue

Hey,

Since one week now i can rarely access my new episodes from the podcast I am following. It says it is loading but this goes on indefinitely. 9/10 times I can't access and that one time I can access: if I scroll down the episodes I get a black screen in the app.

I have restarted and also did deinstall and reinstall spotify

Re: [Podcasts] New Episodes feed is broken

Eni — Fri, 19 Jul 2024 17:58:38 GMT

Hey folks,

Thanks for all the info you've sent so far.

@dbr2, take your time to test this and if it occurs again, it'd be helpful if you could check if the same happens with a different account. It's also worth checking if the OS of your device has any pending update.

@geckocollection, would you mind sending us a short screen recording of the issue happening so we can take a closer look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it). Also, can you replicate this behavior with a different account on your device?

We'll be on the lookout.

Re: New Episodes playlist failing to populate

Vasil — Sat, 20 Jul 2024 08:15:06 GMT

Hey @disfordevil,

This sounds like a cache-related issue to me!
Would you mind clearing your cached data one more time exactly as it is shown here to see if that would make a difference?
And, although you've already tried reinstalling, a good next step would be to go for a complete clean reinstall of the app in case the issue remains.

Note: Keep in mind that this will also remove your offline content. It will re-download the next time you open the app, depending on your download data settings 🙂

And, as we're mentioning downloads, note that downloading a large file e.g. a podcast or a long playlist might slow down the overall app performance until all downloads are complete. If you happen to experience the issue again, make sure nothing is downloading in the background and that no playlists are refreshing themselves.

Hope this gets resolved for you quickly! Keep us posted 🙌🏼

Re: "New Episodes" slow loading and empty

MoritzL — Sat, 20 Jul 2024 13:47:18 GMT

As I already wrote I tried all the mentioned above and it didn't work.

My Version Nummer 8.9.58.572

Samsung s10

Android 12

Re: "New Episodes" slow loading and empty

LuSyo — Sat, 20 Jul 2024 19:58:00 GMT

Did a clean reinstall, and the issue is still occurring

Spotify version: 8.9.58.572

It happens regardless of what network I'm connected to (home WiFi, public WiFi, 5G, Friend wifi, etc...)

Re: "New Episodes" slow loading and empty

Eni — Sun, 21 Jul 2024 23:53:31 GMT

Hey folks,

Thanks for your replies.

As a next step, would you mind checking if the OS of your devices has any pending updates? We'd also like to know if this happens on all your devices or only on your phones.

Since we couldn't replicate this behavior on our end, we'll need as many details as you can send us so we can take a closer look. That being said, we'd recommend logging out and then logging back in to your accounts twice in a row. This will trigger a sync between your accounts and devices.

If the issue persists, could you ask a friend or a relative to log in to their account on your affected device(s) and check if they can replicate this with their account?

Lastly, let us know if you're following a large amount of podcasts.

We'll be waiting for your replies.

Re: "New Episodes" slow loading and empty

MoritzL — Mon, 22 Jul 2024 06:13:48 GMT

Hey,

No pending Updates. Tried to log in on an iPhone and it worked there again. Tried logging out and in twice - didn't help

Re: "New Episodes" slow loading and empty

Ivelina — Tue, 23 Jul 2024 07:33:14 GMT

Thanks for the update @MoritzL.

If it worked on an iPhone with your account, but you're still experiencing this on your Samsung, then it's possibly a device issue. Are you using an SD-card on the Android? If that's the case I recommend removing it and giving Spotify a clean reinstall once again to test if that'll make any difference.

Additionally you can ask a family member or a friend to then log in on your Samsung to see if the issue persists on their account.

Don't hesitate to let us know if anything else comes up in the meantime 🙂