topic Re: App playing music from Desktop EVEN WHEN APP UNINSTALLED in Android

App playing music from Desktop EVEN WHEN APP UNINSTALLED

Noxee — Wed, 21 Aug 2024 20:19:08 GMT

I don't even know how this happens. The app had broken, again, so that the music sync was instead playing on both devices. But even when uninstalling spotify, this still happened??

How?? I rescinded permissions for the app on my device? Surely this is illegal, or against Android ToS?

Re: App playing music from Desktop EVEN WHEN APP UNINSTALLED

OscarDC — Fri, 23 Aug 2024 18:59:03 GMT

Hey @Noxee,

Thank you for reaching out to the Community and welcome.

That's an odd behavior. Keep in mind that it is not possible for the app to play music if it's not installed on your device. So just to confirm, when you're using your Desktop app, it appears that the playback is playing from a mobile device? If that's the case, it's possible that someone might be using your account without your authorization. In that case, we'd first recommend logging out everywhere by following the steps mentioned in this article.

If that's not the case, include in your next response more details about your issue to understand it better and help you further.

We'll be on the lookout.

Re: App playing music from Desktop EVEN WHEN APP UNINSTALLED

Noxee — Sat, 24 Aug 2024 00:09:29 GMT

That's what I thought, and yet, that is what happened.

I was playing music on a desktop device with a downloaded client. I tried to swap to an android mobile client, but instead of intended behaviour, what happened was that both clients continued to play music and pause in sync whenever I hit play or pause on either device. So to clarify, both devices are playing the same song at the same time, synced up. Changing the device did not change the fact that both were playing even though those chosen device changed in the client window. This continued with Bluetooth disabled and WiFi disabled, as I wanted to check there was no local interactions.

I then uninstalled the Spotify app. In the android apps menu. The music still played and paused in sync. I do not use the web client. The problem only solved itself on restarting the phone. I can't explain how this happened, only that it did. I would appreciate a follow up, I understand the abnormality of what happened.

Re: App playing music from Desktop EVEN WHEN APP UNINSTALLED

Ivelina — Sun, 25 Aug 2024 07:09:02 GMT

Appreciate the info you shared with us @Noxee.

It sounds like what you're describing is one of the few changes we've made recently, where the session will consistently stay synchronized across both mobile and desktop.

We're always testing improvements and new features, so at the moment you might see something that your friends don't. We really appreciate your feedback and we'll make sure to pass it on to the relevant team.

Should you need help with anything else, the Community's here 🙂

Re: App playing music from Desktop EVEN WHEN APP UNINSTALLED

Noxee — Sun, 25 Aug 2024 10:46:35 GMT

This is not what I am describing, at all. Please read again.

Re: App playing music from Desktop EVEN WHEN APP UNINSTALLED

Noxee — Thu, 29 Aug 2024 02:19:28 GMT

???

Re: App playing music from Desktop EVEN WHEN APP UNINSTALLED

Noxee — Mon, 02 Sep 2024 22:10:33 GMT

What a website, what a support team. A decent initial response followed up by someone who failed to read beyond the title. Then nothing. What a company.