topic Re: Spotify prevents android phone from auto-locking in Android

Spotify prevents android phone from auto-locking

Svenneke — Tue, 18 Jun 2024 19:11:17 GMT

Spotify prevents android phone from auto-locking. The phone does still auto-lock but it is depending on the content that is shown.
- it does not lock when some video is playing (eg tiles with moving pictures) there should be a difference in video that was intentionally selected and video that is "suggested" (eg in the main search-tab)
- it does not lock when a playlist is displayed

In these "normal" situations, the phone should always auto-lock

When lyrics are displayed in full screen, the auto-lock is intentionally blocked, that is ok.

Android 14 / One UI 6.1
Spotify 8.9.48.575

Re: Spotify prevents android phone from auto-locking

Susan_GP — Wed, 19 Jun 2024 20:05:37 GMT

Hi there @Svenneke,

Thanks for reaching out to the Community.

It is expected for the screen to stay unlocked while a video or preview video is playing (from the Home and Search tab). This is normal for mobile devices, like when you watch a YouTube or Facebook video. If you don't want the screen to stay unlocked, you can keep the Now Playing view open, or go to Your Library tab, to make sure no media is playing.

We appreciate you taking the time to share your feedback with us and will make sure to pass it on to the relevant teams.

However, this shouldn't happen when just a playlist is displayed. In that case, you can try going to the app's settings > Storage > Clear cache. You can also reinstall the app with these steps. No worries, you won't lose any content. If that doesn't help, could you send over a screenshot of what it is on the screen when it stays unlocked?

We'll wait for your reply.

Re: Spotify prevents android phone from auto-locking

oulu_hillbilly — Sat, 10 Aug 2024 12:32:24 GMT

Hello

I have the same kind of problem. Spotify won't let screen to auto-lock while on playlist view. I have pixel 7 with Android 14. I tried to reinstall it with the provided steps but that didn't help anything.

Re: Spotify prevents android phone from auto-locking

Eni — Sun, 11 Aug 2024 16:06:27 GMT

Hey @oulu_hillbilly,

Thanks for getting in touch about this and welcome to the Community!

Could you let us know if this started happening after a specific event such as an update either of Spotify or the OS of your phone?

On another note, would you mind asking a friend or a relative to log in to their account on your phone to see if they can replicate this behavior with their account? Also, we'd like to know if logging in to your account on a different phone the same happens.

Lastly, sending us the exact Spotify version you're running would come in handy.

Keep us posted.

Re: Spotify prevents android phone from auto-locking

Marauding-Note — Fri, 16 Aug 2024 05:54:45 GMT

Hi, Pixel 4a with Android 13 here, experiencing similar symptoms: autolocking is disabled in certain situations (even with the canvas option disabled in the Spotify app settings). Clearing storage and cache, or full reinstall did not fix the situation.

In particular, I noticed that autolocking is disabled in the Album view, but not for all albums. After trial and error what seems to be inhibating autolock in the album view is whether the new "preview" icon
(next to the "Add to library" and "Download buttons) is animated. For example:

El Bueno y El Malo: the icon is animated, autolock is disabled
Sonido Cósmico: the icon is not animated, autolock is working

The playlists seem to be following a similar pattern but I did not test as thouroughly.

I haven't had the opportunity to test with someone else's account on the same device yet. I will post/edit should this happen.
Spotify App version 8.9.66.543

Re: Spotify prevents android phone from auto-locking

maxalien — Fri, 16 Aug 2024 13:53:03 GMT

Same issue, spotify is keeping my phone screen awake - but only when the current playlist/album is open on the screen - if I navigate away (eg press spotify home, or navigate to another playlist but without playing it) then the phone locks as normal.

Canvas is off, car setting "keep app open" is off. I have tried clearing cache/storage and full re-install, still same issue.

Xperia 10 iii, Android 13, Spotfiy Premium Family account, Spotify version 8.9.66.543

Re: Spotify prevents android phone from auto-locking

Yordan — Sun, 18 Aug 2024 13:40:27 GMT

Thanks everyone!

Our tech folks will have a closer look. In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

Cheers 🤘

Spotify keeps screen/AOD on while listening

Floresdorf — Sun, 25 Aug 2024 02:15:36 GMT

Plan

Premium

Device

OnePlus 10 Pro

Operating System

Android 14

My Question or Issue

I don't want my phone's screen or Always On Display to always be turned on when I'm listening to music. This wastes a lot of battery. Is there an option for turning this off on my phone's settings or spotify itself?

Re: Spotify prevents android phone from auto-locking

Kangaroo857 — Mon, 26 Aug 2024 18:40:02 GMT

Not sure what release this began. I don't update frequently, because all too often the update has defects, and after update 10 days ago, it happened again.

Screen does not dim when I'm playing in the car. Not sure which screen, busy driving.
When I play at home and not connected to car, screen does dim.

Android 14, Samsung S21

Please figure it out and learn how to do better qa testing on new code before it is released.

We know you've got the budget to do this with the recent service rate hike.

Re: Spotify prevents android phone from auto-locking

Kangaroo857 — Mon, 26 Aug 2024 19:26:25 GMT

I was mistaken. Attaching example of scrren that does not dim in either situation.

Re: Spotify prevents android phone from auto-locking

Joan — Wed, 28 Aug 2024 09:18:31 GMT

Hi @Kangaroo857 and everyone else,

Our colleagues have informed us that this should be resolved. Please keep your apps up to date and it should work again. If you continue to face any issues, let us know so we can assist you further.

Cheers!

Re: Spotify prevents android phone from auto-locking

leelalynn — Wed, 28 Aug 2024 13:28:09 GMT

Still happening. App is up to date.

Re: Spotify prevents android phone from auto-locking

maxalien — Thu, 29 Aug 2024 18:56:02 GMT

I've cleared cache, updated app and restarted phone, issue still happening though

Re: Spotify prevents android phone from auto-locking

AlejaR — Fri, 30 Aug 2024 21:53:35 GMT

Hey folks,

Thanks for keeping us in the loop.

@leelalynn, @maxalien, would you mind sending us the exact Spotify version you're running on your devices? We'd like to investigate further.

We'll be on the lookout!

Re: Spotify prevents android phone from auto-locking

maxalien — Sun, 01 Sep 2024 15:50:30 GMT

Version 8.9.68.45

Thanks

Re: Spotify prevents android phone from auto-locking

Yordan — Thu, 05 Sep 2024 12:28:36 GMT

Hey @maxalien,

A new version of Spotify should be out now. Could you update the app to see if everything looks good on your end?

Keep us posted!

Re: Spotify prevents android phone from auto-locking

Kangaroo857 — Mon, 09 Sep 2024 23:52:54 GMT

Still not dimming.

The hilighted part of the screen looks new. Maybe this is cause of problem.

Re: Spotify prevents android phone from auto-locking

Kangaroo857 — Tue, 10 Sep 2024 00:09:36 GMT

Very inconvenient to have Spotify draining battery every day. Kindly request you give us a monthly discount as long as this bug continues to exist. Research the term "bug bounty" lots of orgs do it.

Re: Spotify prevents android phone from auto-locking

Kangaroo857 — Wed, 11 Sep 2024 03:40:00 GMT

Buehler?

Re: Spotify prevents android phone from auto-locking

Kangaroo857 — Wed, 11 Sep 2024 22:21:02 GMT

@joan @alejar @yordan

What have you got for us?