Locking phone crashes app if minimized

Heffy_Boi — Fri, 27 Sep 2024 16:03:26 GMT

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Canada

Device Name

Red Magic 9S Pro

Operating System

Android

My Question or Issue

It's as simple as the subject describes. If I hace anything open (other apps, home screen, etc.) other than the Spotify app when I lock my screen, Spotify completely crashes and media controls cannot resume media until I unlock my phone and re-open Spotify again. This is an issue that's only just started today and I'm wondering if there's any suggestions any has as this is quite inconvenient. Thank you.

Re: Locking phone crashes app if minimized

Vasil — Sun, 29 Sep 2024 07:40:30 GMT

Hey there @Heffy_Boi,

Thanks for reaching out!

Let's try clearing your cached data to see if that makes a difference.
If this doesn't help - log out of & back in the app twice in a row. This will force a manual sync of your data.
And, in case the issue persists after that - you may also try doing a full clean reinstall of the app as shown here.

Hope this helps! Keeps us posted 🙂

topic Re: Locking phone crashes app if minimized in Android

Locking phone crashes app if minimized

Re: Locking phone crashes app if minimized