topic Performance issues. Player Screen. in Android

Performance issues. Player Screen.

Dmitry_S — Wed, 02 Oct 2024 22:13:04 GMT

Device

Google Pixel 7

Operating System

Android 13

Issue

Slowly the player screen opens.

App is frustrating to use.

Demo Video: https://drive.google.com/file/d/10ax_1ejrQTTfK93JFZWOC7QmygAQDPZA/view?usp=drivesdk

Re: Performance issues. Player Screen.

Dmitry_S — Wed, 02 Oct 2024 22:17:52 GMT

I have no problem connecting to the internet. But for some reason the delay between clicking on the minimized player and opening it is 4 seconds. After restarting the app this problem disappeared, but I lost all the history of moving through the app and can't turn back to the playlists I was listening to by pressing "back".

Re: Performance issues. Player Screen.

Elena — Fri, 04 Oct 2024 14:49:01 GMT

Hey there @Dmitry_S,

Thanks for reaching out on the Community and for uploading the video. I do see the delay you are talking about.

Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try clearing your cache to remove any old files that might be causing issues.

If that doesn't do it for you, could you let us know your phone's Spotify version and, if possible, if you experience this if you log in on a friend's or a family member's other mobile device?

We'll be on the lookout for your answer and we'll see what we can suggest next.

Re: Performance issues. Player Screen.

Dmitry_S — Sun, 17 Nov 2024 18:27:33 GMT

whatever