topic App keeps removing my downloads from playlists in Android

App keeps removing my downloads from playlists

31qao57sunsuirilokqs — Wed, 16 Oct 2024 00:17:08 GMT

I am in on premium individual plan. I download all songs from all my playlists. Occasionally when I add songs all my downloads disappear and I have to redownload. I have limited data on my phone this really really sucks

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: App keeps removing my downloads from playlists

Joan — Thu, 17 Oct 2024 08:38:21 GMT

Hi @31qao57sunsuirilokqs,

Thanks for reaching out.

What device does this happen on? In any case, check if you have any cache clearing, battery or memory optimization apps/settings on your phone. If you do, try disabling those or at least adding Spotify as an exception. Afterwards, try performing a clean reinstall to clear any damaged cache and then redownload again. It should work as expected after that.

Hope this helps.