topic Re: Fallas en la app. in Android

Fallas en la app.

Davidba1 — Thu, 29 Jun 2023 01:07:42 GMT

Tengo ya semanas con este problema de la app Spotify, tarda en cargar la app y en reproducir la música, ya reinicie mi celular y también desinstale la app y la volví a instalar y sigue igual y ya llevo unas tres semanas con ese problema .

Re: Fallas en la app.

OscarDC — Mon, 03 Jul 2023 19:00:37 GMT

Thank you for reaching out to the Community. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.

Keep also in mind that the official language used in the Community is English; the replies will be posted in this language. We appreciate your understanding.

We understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

If the issue persists, would you mind checking if your device has any SD card inserted? If so, remove it, restart your device and try again.

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

Re: Fallas en la app.

SorathCSG — Sun, 01 Dec 2024 20:16:06 GMT

Hello, good morning, I have been having problems with the app for days, when I go to Spotify I have errors when loading, my library does not load, the songs do not load and if they load it does not play them, I select the song I want and it does not work at all.  I would like to know if there is a solution, this happened to me since I updated the app, I have restarted my mobile phone and I cannot find a solution to my problem.

Re: Fallas en la app.

SorathCSG — Sun, 01 Dec 2024 20:18:30 GMT

Hello, good morning, I have been having problems with the app for days, when I go to Spotify I have errors when loading, my library does not load, the songs do not load and if they load it does not play them, I select the song I want and it does not work at all. I would like to know if there is a solution, this happened to me since I updated the app, I have restarted my mobile phone and I cannot find a solution to my problem.