topic Re: Issues with queue button in Android

Issues with queue button

vcz — Wed, 12 Mar 2025 04:12:36 GMT

Plan

Premium

Device

(Google Pixel 7 Pro)

Operating System

(Android 14)

My Question or Issue

Queue icon not reacting when trying to open

As a workaround, the only option to check queue currently is to add a new song to it and press Open while Added to Queue message is displayed

Re: Issues with queue button

Joan — Wed, 12 Mar 2025 09:24:56 GMT

Hi there @vcz,

Thanks for reaching out. We'll be glad to help you get the queue working as usual again.

Is only the queue button showing this kind of weird behaviour? Does it matter what's playing if it responds or not? In any case, to cover our bases, consider trying a full clean reinstall as that can resolve a multitude of issues and it's quite possible this is just an odd temporary hiccup in the system.

Let us know how it goes.

Re: Issues with queue button

Dj_Fex — Fri, 14 Mar 2025 22:17:22 GMT

I'm experiencing the same issue on my Pixel 7 Pro. I can't open the queue via the button (nothing happens)
I also can't use the repeat button (nothing happens on pressing it)
Pressing "share" works.
I first experienced this issue on March 12th CET.
I uninstalled the app and then reinstalled it: Both issues are still there.
I'm running the newest Android 15 version (Kernel 6.1, QPR2 Release from march)

Re: Issues with queue button

Vasil — Sat, 15 Mar 2025 16:30:35 GMT

Hey folks!

Thanks for letting us know about this app behaviour 🙂
So that we can further investigate what's causing this, could you let us know what your app versions are?
We'd also like to ask you for a short video recording of what you're seeing on your ends. You can either upload it here or you can send us a link to an upload in e.g. Google Drive/ YouTube.

Many thanks! We'll be on the lookout for your replies 🙌🏼
@Dj_Fex @vcz

Re: Issues with queue button

siggibau — Sat, 15 Mar 2025 19:54:56 GMT

It's working again. (both buttons)

Version 9.0.26.632

if it ever occurs again I'll let you know. But it might've been fixed already

thanks for the advice and help

Re: Issues with queue button

Dj_Fex — Sat, 15 Mar 2025 19:56:35 GMT

ups I was logged into a different family account

It's working again. (both buttons)

Version 9.0.26.632

if it ever occurs again I'll let you know. But it might've been fixed already

thanks for the advice and help

Re: Issues with queue button

OscarDC — Sat, 15 Mar 2025 20:43:50 GMT

Hey @Dj_Fex,

Thank you for keeping in contact.

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing your resolution.

In case you need anything else, remember that we're just a post away.

Cheers!

Re: Issues with queue button

Dj_Fex — Wed, 09 Apr 2025 07:49:56 GMT

The issue is back since yesterday.

Version 9.0.32.624

Pixel 7 Pro

Re: Issues with queue button

vcz — Wed, 09 Apr 2025 20:18:17 GMT

Same here, issue seems to be back

version 9.0.32.624

Pixel 7 Pro

https://drive.google.com/file/d/17y0QzqFLqiW91Zttjqgi4vxqM9D7bxjs/view

Re: Issues with queue button

Vasil — Thu, 10 Apr 2025 09:41:00 GMT

Hey @Dj_Fex & @vcz,

Thank you for the shared details! We've alerted our tech folks backstage and they're looking into this 🙂
In the meantime, you can attempt performing a clean reinstall as suggested by @Joan one more time to see it would make a difference.

For anyone new who arrives here, please let us know the following details:

Your device's make & model
Its OS version
Your Spotify app version

Much appreciated! We'll keep you posted as soon as there's anything new to share.

Re: Issues with queue button

Dj_Fex — Thu, 17 Apr 2025 14:50:56 GMT

It was fixed again. I didn't get around to reinstalling it, yet.

This appears to be solved again for now.

Re: Issues with queue button

Dessi — Thu, 08 May 2025 09:27:59 GMT

Hey @Dj_Fex,

Thanks for confirming this was fixed on your end!

@vcz, can you check as well and let us know in case the issue persists? Also, make sure you're running the latest version of the app.

Take care.

Re: Issues with queue button

Rodin10 — Wed, 28 May 2025 13:17:14 GMT

Having the same issue since yesterday!

Spotify 9.0.46.496 (Android)

Galaxy S24 Ultra

Re: Issues with queue button

Maria — Wed, 28 May 2025 14:28:23 GMT

Hey there @Rodin10,

Thanks for posting in this thread!

Just to make sure we cover all bases, as we haven't seen many reports on this lately, have you tried any troubleshooting steps? For example, a clean reinstall of the app or clearing stored cache.

Also, it seems like a new version of the app is available. Could your try updating it following the steps here to see if you notice any difference? 🙂

Keep us posted!

Re: Issues with queue button

Dj_Fex — Wed, 28 May 2025 15:45:43 GMT

it's not happening on my device