Unable to join jam session on any device

CoolCanuck — Sun, 25 May 2025 03:53:25 GMT

Plan

Premium

Country

Canada

Device

Pixel 7 Pro

Operating System

Android 15

My Question or Issue

I am unable to listen Jam sessions.

When joining the jam, Pixel 7 Pro shows "the host device cannot play this content"

I tried other devices, such as an iPhone and Linux computer.
iPhone: Jam displays but says "this song isn't available" this is false, and ALL songs show as this. I can leave the jam and listen to the exact song just fine.

Linux computer: Jam displays but can not play, no error message

I have also tried a clean reinstall of the app on Android per https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485 , restarting phone, and using a different internet connection. The result is the exact same. It seems like somehow it is an account issue.

This is beyond frustrating. It is truly not a song country issue, and it clearly is not a device issue. Even songs I add myself to jam queue just get stuck at 0:00. (If it were a song country issue, it wouldn't let me add it to queue). I can pause and forward songs and it impacts others, but the song never starts.

This occurs on both Bluetooth or device speaker.

Re: Unable to join jam session on any device

Ivelina — Sun, 25 May 2025 11:26:15 GMT

Hello @CoolCanuck,

Welcome to the Community and we appreciate you sharing what troubleshooting steps you've tried so far. It helps with the investigation.

There's a few more steps we can suggest in case any of them make a difference:

Ask the host to end and then invite you again to the Jam session.
We advise against using VPNs as they can cause issues, so please make sure that you and the Jam host aren't using any (or disable them).
Since this is happening across devices, ask a relative or a friend to log in to their account on your device(s) and then try joining the same Jam session.
Lastly, let us know what happens if you start and share a Jam session instead.

Thanks and we'll be on the lookout for your response.

topic Re: Unable to join jam session on any device in Android

Unable to join jam session on any device

Re: Unable to join jam session on any device