Android version 10 keep crushing

Eddie56 — Mon, 01 Dec 2025 13:29:49 GMT

Plan

Premium

Country

Malaysia

Device

Android version 10 - system version V11.1.1_20200717.181308_SP16-EN-X

Operating System

Android 10

My Question or Issue

The spotify apps keep crushing right after open the apps.

Re: Android version 10 keep crushing

Dessi — Mon, 01 Dec 2025 15:54:48 GMT

Hi there @Eddie56,

Thanks for reaching out and welcome to the Spotify Community!

It'd be great if you can share a bit more details so we can look into why this is happening and assist you further:

What's the make and model of the device you're using?
When did this start happening - was it after an app or system update by any chance?
Does this only occur on this particular device?
Are the desktop app and Web Player affected? This will help us check if it's account- or device-related.
Have you tried using a different internet connection?

As a starting point, it's always a good idea to perform a clean reinstall of the app to make sure you're running the latest version and to remove any damaged cache - here's how. Can you also make sure Spotify's granted all necessary permissions in your device's settings and that it's excluded from any battery optimization apps?

Keep us posted.

topic Android version 10 keep crushing in Android

Android version 10 keep crushing

Re: Android version 10 keep crushing