topic Re: Sharing songs and messages aren't working in Android

Sharing songs and messages aren't working

demi5684 — Thu, 08 Jan 2026 17:13:43 GMT

Hello, i have an issue with spotify app version 9.1.6.1145 on android (samsung galaxy)

It was working just fine, suddenly the messages no longer appear (messages could not be loaded, please try again) and it keeps on saying (something went wrong) whenever i try to share a song. I tried reinstalling the app, did everything but nothing works. how can i fix the issue ?

Re: Sharing songs and messages aren't working

demi5684 — Mon, 05 Jan 2026 12:30:48 GMT

Re: Sharing songs and messages aren't working

Joan — Mon, 05 Jan 2026 16:03:08 GMT

Hi there @demi5684,

Thanks for reaching out. We'll be glad to help you use the messages and share the music freely.

You said it worked before, did it stop working after a specific event, such as an update to the app or the device? If you've only tried a regular reinstall, try a clean reinstall instead, as that can resolve a lot more issues. If you use any kind of VPN, disable it as it may be interfering with proper communication.

Let us know how it goes.

Re: Sharing songs and messages aren't working

demi5684 — Mon, 05 Jan 2026 15:01:48 GMT

Actually, I tried to delete a message that was sent by mistake in a chat, and immediately after, a notification appeared saying “Something went wrong.” Following that, all my chats disappeared. I logged into my account from another phone and encountered the same issue. However, when I created a new account and logged in from my phone, I was able to send messages normally. This suggests that the problem is likely specific to my account and not the device itself..

Re: Sharing songs and messages aren't working

Ivelina — Tue, 06 Jan 2026 08:13:12 GMT

Thanks for the clarification @demi5684.

There's actually other users in this thread that recently also reported issues with Messages after having deleted content from there. The relative team is aware of this and the issue should've been fixed by now, however, since you're still experiencing it, it'd be very helpful if you could send us your phone's exact model, as well as the Android-version. We'll then make sure to forward your details.

We're here in the meantime if anything else comes up.

Re: Sharing songs and messages aren't working

demi5684 — Thu, 08 Jan 2026 03:03:39 GMT

Thank you for your reply. the issue occurred on both a Galaxy S24 Ultra (android 16) and a Samsung (Android 13). Until this moment the messages are still unfunctional.

Re: Sharing songs and messages aren't working

Rose1988 — Thu, 08 Jan 2026 02:58:44 GMT

Im having the same issue. I can't share music.. I have android s24 as well

Re: Sharing songs and messages aren't working

Rose1988 — Thu, 08 Jan 2026 03:00:46 GMT

The messages are not functioning at all.. I cleared cache, uninstall and reinstalled, nothing is working

Re: Sharing songs and messages aren't working

demi5684 — Thu, 08 Jan 2026 14:26:40 GMT

Hello @ivelina , any updates on the issue please?

Re: Sharing songs and messages aren't working

Rose1988 — Thu, 08 Jan 2026 19:47:17 GMT

Im still having issues

Re: Sharing songs and messages aren't working

Novy — Thu, 08 Jan 2026 20:36:33 GMT

Hi there @demi5684 and @Rose1988

Thanks for keeping in touch!

We've received some updates from our internal teams and this should be fixed for now, but keep in mind the permanent fix would appear in upcoming versions.

Make sure to have your device and Spotify app updated. If the issue is still present, send us the Spotify version you're currently running to investigate further.

Keep us posted!

Re: Sharing songs and messages aren't working

demi5684 — Fri, 09 Jan 2026 14:35:14 GMT

Hello Novy, the chats are back on the android 13 (however the texts cannot be deleted, that issue has not been solved yet). Meanwhile the s24 is still having the same problem despite it having the latest version of Spotify.

Re: Sharing songs and messages aren't working

Babymanic308 — Sun, 17 May 2026 08:58:03 GMT

Hi I’m using an iPhone 14 and my chats on my old acc were fine but I made a new account and they have disappeared and I made another acc to be sure it was still available and it was working fine 😭

Re: Sharing songs and messages aren't working

31vuwlc4b7pgmia4p3g5 — Thu, 21 May 2026 17:55:31 GMT

Hey so i never actually received the messages feature?

Re: Sharing songs and messages aren't working

eirilwyxxk — Sat, 23 May 2026 21:00:06 GMT

Samsung S25 Ultra (android 16), already tried clean reinstal. i just dont have a messages option in settings:( when i open links it says i need to turn on messages option but its not there...