topic Re: Can't choose a media quality option even data saver is off in Android

Can't choose a media quality option even data saver is off

crevulus — Tue, 24 Jun 2025 17:16:30 GMT

I think there's a bug with the media quality selector. I noticed this issue about 2 months ago. I haven't had data saver turned on the whole time, and yet when I try to change cellular streaming quality I can't change it. When I do try I get a warning toast saying "can't change this setting when android data saver is on".

Please help; music sounds awful on low quality.

Re: Can't choose a media quality option even data saver is off

Eni — Tue, 24 Jun 2025 18:45:27 GMT

Hey there,

Thanks for getting in touch about this and welcome to the Community.

Based on what you mentioned, you might have accidentally toggled on the Data Saver in your phone's settings (not Spotify's). You should be able to find this option in your phone's settings under Connections > Data usage (note that this can vary between devices).

It's worth mentioning that the playback settings in the mobile app will be greyed out if you're listening on another device, like your PC, for example - you'll need to switch playback back to your phone in order to change them.

If that doesn't do the trick, could you send us a screenshot of what you're seeing on your end? We'll take a closer look. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be waiting for your reply.

Re: Can't choose a media quality option even data saver is off

crevulus — Tue, 24 Jun 2025 19:14:48 GMT

Here are some screenshots of my phone settings and my spotify settings. Data saver is turned off, and I'm allowing roaming etc. I was listening on this device. Are there perhaps other settings that are checked for enabling/disabling this radio list? Like I said, I first noticed this issue 2 months ago - around April 18th - so maybe some update was recently released to enforce this change?

I'm running Android v15 on a Google Pixel 7 and my app version is 9.0.54.518

Re: Can't choose a media quality option even data saver is off

DavidFlint — Sat, 27 Sep 2025 14:39:06 GMT

Same issue here with Pixel 10 Pro (Android 16, latest firmware).
My workaround is to disable automatic Data Saver detection in Spotify's settings: Data-Saving and offline > OFF.
It appears that Spotify's Data Saver Automatic mode has a defect since a while.

Re: Can't choose a media quality option even data saver is off

densque — Sun, 23 Nov 2025 16:36:39 GMT

Same issue for me. Google Pixel 8 pro

Re: Can't choose a media quality option even data saver is off

Katsy13 — Sun, 07 Dec 2025 14:51:23 GMT

Same issue...

Re: Can't choose a media quality option even data saver is off

Dessi — Sun, 07 Dec 2025 15:40:26 GMT

Hi @Katsy13 and @densque,

Thanks for reaching out!

If you've already made sure that Data Saver is off in your device's settings, can you check if that's also the case in Spotify's ones as @DavidFlint mentioned? You can do that in the app by going to Settings -> Data-saving and offline -> Data saver mode -> Always off. If you're connected to an external device when this is happening, try disconnecting from it temporarily to see if that helps as well.

Hope this helps.

Re: Can't choose a media quality option even data saver is off

pfb201 — Thu, 18 Dec 2025 10:29:29 GMT

Same issue here,

Support just don't get it and I'm not sure why it's just the latest Pixel phones. My wife's device works fine (Pixel 6 Pro) but I've done a clean re-install but within a few seconds of the re-install toggling back to cellular greys out the menu.

Re: Can't choose a media quality option even data saver is off

Juan_Goslinga — Tue, 23 Dec 2025 09:00:41 GMT

I have the same exact issue, BUT, the workaround of turning off saver mode WITHIN Spotify does the job. Not ideal as that bypasses Android's if you ever do actually need to save data...but at least is a temporary fix.

Re: Can't choose a media quality option even data saver is off

JLxx — Tue, 13 Jan 2026 10:17:53 GMT

I have the exact same issue on iOS - it's driving me crazy! I just switched for the second time from apple music to hit this wall. Incredible how bad software is getting everywhere. ALL data saving options on the phone are turned off.

Re: Can't choose a media quality option even data saver is off

DavidFlint — Tue, 13 Jan 2026 10:21:20 GMT

@Moderators, is there already a bug ticket open with your Devs? Or what's the status on this issue from Spotify's side?

Re: Can't choose a media quality option even data saver is off

Banana452 — Thu, 19 Mar 2026 20:39:35 GMT

This is a valid workaround. Spotify should please address this