https://community.spotify.com/t5/Android/I-can-t-login/m-p/7309466#M225442 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/27068540">@schmendrickitle</a></SPAN>,</P> <P>&nbsp;</P> <P>Thanks for reaching out. We'll gladly help you get back into the app.</P> <P>&nbsp;</P> <P>Do you mean that the app hangs and stops responding when you try to log in? Besides the <A href="https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">clean reinstall</A> you already tried, consider checking the following too:</P> <UL> <LI>Does the login work in the browser on the same device? Try different browsers and/or an <A href="https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p/4587453" target="_blank">incognito window.</A></LI> <LI>Does it work on different devices?</LI> <LI>If you use any kind of VPN, disable it as it may be blocking the login from going through.</LI> </UL> <P>Let us know how it goes.</P> Mon, 19 Jan 2026 10:58:55 GMT Joan 2026-01-19T10:58:55Z https://community.spotify.com/t5/Android/I-can-t-login/m-p/7308732#M225438 <P>Yesterday, I deleted Spotify and reinstalled it, but when I tried to log in with my account, I could not log in to my account because the application was freezing (attached pictures</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20260119_040602.jpg" style="width: 1080px;"><img src="https://community.spotify.com/t5/image/serverpage/image-id/203902i36B0FE964071EEBD/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20260119_040602.jpg" alt="IMG_20260119_040602.jpg" /></span></P><P> </P><P>). I downloaded the app again, cleared the data, and tried to log in with another account, but it did not work. Is this a general problem, how do I solve it?</P><P> </P> Mon, 19 Jan 2026 01:15:11 GMT https://community.spotify.com/t5/Android/I-can-t-login/m-p/7308732#M225438 schmendrickitle 2026-01-19T01:15:11Z https://community.spotify.com/t5/Android/I-can-t-login/m-p/7309466#M225442 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.spotify.com/t5/user/viewprofilepage/user-id/27068540">@schmendrickitle</a></SPAN>,</P> <P>&nbsp;</P> <P>Thanks for reaching out. We'll gladly help you get back into the app.</P> <P>&nbsp;</P> <P>Do you mean that the app hangs and stops responding when you try to log in? Besides the <A href="https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485" target="_blank">clean reinstall</A> you already tried, consider checking the following too:</P> <UL> <LI>Does the login work in the browser on the same device? Try different browsers and/or an <A href="https://community.spotify.com/t5/FAQs/What-is-quot-Private-quot-or-quot-Incognito-quot-browsing/ta-p/4587453" target="_blank">incognito window.</A></LI> <LI>Does it work on different devices?</LI> <LI>If you use any kind of VPN, disable it as it may be blocking the login from going through.</LI> </UL> <P>Let us know how it goes.</P> Mon, 19 Jan 2026 10:58:55 GMT https://community.spotify.com/t5/Android/I-can-t-login/m-p/7309466#M225442 Joan 2026-01-19T10:58:55Z