topic Re: Unable to listen to tracks unless downloaded in Android

Unable to listen to tracks unless downloaded

RobbPhilpotts — Tue, 10 Dec 2013 11:48:36 GMT

Hi, this is a very recent issue as it's only started in the last few days.

I'm unable to listen to any tracks unless I download them into a playlist first, sometimes it will work but will stop after a couple of tracks yet if I download the track or the album it will play fine.

I've performed a clean reinstall and had zero luck, understandably this is very frustrating as I pay for the premium service.

My device is a Galaxy S3 using the latest Jellybean operating system.

Re: Unable to listen to tracks unless downloaded

Peter__ — Tue, 10 Dec 2013 11:50:25 GMT

Does this happen on both mobile network and WiFi connections?

Re: Unable to listen to tracks unless downloaded

RobbPhilpotts — Tue, 10 Dec 2013 11:59:29 GMT

Seemingly it only happens on mobile network connections. I have no home wifi though which only compounds the issue.

Re: Unable to listen to tracks unless downloaded

Trickytree — Tue, 10 Dec 2013 12:01:03 GMT

I have the same problem on 4G. Never had a problem before but just this week it refuses to play any track.

Re: Unable to listen to tracks unless downloaded

svlahakos — Tue, 10 Dec 2013 15:15:27 GMT

I'm having the same issue and I tried to uninstall/reinstall the app and now I dont have my downloaded playlists nor will a single track play so spotify is seemingly usless as of now...

Re: Unable to listen to tracks unless downloaded

Joe — Tue, 10 Dec 2013 18:25:50 GMT

Hi. If you're still having issues streaming over mobile data, could you please post the following information to help with troubleshooting, thanks.

Mobile model
Android version
Spotify version
Service provider
Does this happen with both a 3G and a 4G connection

Re: Unable to listen to tracks unless downloaded

Trickytree — Tue, 10 Dec 2013 18:30:56 GMT

iPhone 5, iOS 7.0.4, Spotify version 0.9.1.230, provider is EE, happens on 3G and 4G

Re: Unable to listen to tracks unless downloaded

RobbPhilpotts — Tue, 10 Dec 2013 18:33:28 GMT

Mobile model - Samsung Galaxy S3 GT I9300
Android version - 4.1.2
Spotify version - 0.7.4.606.gd2ce8b10
Service provider - T-Mobile/EE

Yes this glitch happens in both 3G and 4G

Re: Unable to listen to tracks unless downloaded

svlahakos — Tue, 10 Dec 2013 19:01:25 GMT

I'm using the Samsung ZTE Mezmerize. Model: N9101 Andriod: 4.1.2 (Latest Update) Carrier is US Cellular and I tried on 4G/LTE and spotify worked, however it had glitches. But I don't use my 4G because it sucks up data a lot faster and there isn't much of a differnce between 3G and 4G for speeds. The spotify version is 0.7.4 606. (I've had a premium membership for about a year and have only used my 3G with no issues until about two days ago)