Issues when loading the app

EeveeDreamur — Sun, 21 Jun 2026 03:00:20 GMT

Plan

Premium

Country

Device: Samsung galaxy A32

Operating System

Android

My Question or Issue

After restarting my device every time I try to use the spotify app it won't load properly leaving me on a black screen till I un install and reinstall the app

Re: Issues when loading the app

Dessi — Sun, 21 Jun 2026 07:15:52 GMT

Hi there @EeveeDreamur,

Thanks for reaching out and welcome to the Spotify Community!

In order to narrow down the root cause and try to troubleshoot this further, we'd recommend going over these steps:

Force-stop Spotify and reopen it: Settings → Apps → Spotify → Force stop
Clear the cache: Settings → Apps → Spotify → Storage → Clear cache
Try switching between WiFi and mobile data.
If you're using a VPN or private DNS, disable it temporarily.
Disable any battery optimization or memory-saving apps affecting Spotify.
Ensure Spotify has permission to use data in the background.

Let us know how it goes and if the issue persists, we'd be happy to look into this more closely.

topic Issues when loading the app in Android

Issues when loading the app

Re: Issues when loading the app